IT Application and Data Support Executive

JobTitl****e: Applications & Data Support Executive

Department: Admin

Repor****ts t****o: Technology Leader – Infrastructure & Operations

Role: The Applications & Data Support Executive is responsible for ensuring the smooth operation, reliability, and integrity of the school’s core applications and data systems. This role provides front-line technical support to staff, students, and parents while maintaining accurate and high-quality data within the School’s Management Information System (SIMS) and other integrated platforms.

The role is critical in enabling efficient school operations, effective communication, and a seamless user experience across all digital systems.

Key Responsibilities:

1. IT Support & Service Delivery

• Manage and respond to IT support requests through the ticketing system, ensuring timely resolution in line with SLAs.
• Provide first- and second-line technical support for applications and systems used by staff, students, and parents.
• Diagnose and troubleshoot application-related issues, escalating complex problems where necessary. Ensure high levels of customer service and user satisfaction in all interactions.

2. SIMS & Data Management

• Maintain accurate and up-to-date student, staff, and parent data within SIMS.
• Ensure data integrity by performing routine checks, validations, and corrections.
• Support data entry, updates, and bulk uploads in line with school processes.
• Assist in generating reports and data extracts for academic and administrative use. Ensure compliance with data protection and confidentiality standards.

3. Application & Systems Support

• Support the daily operation and reliability of key school applications, including MIS-linked and third-party platforms.
• Manage and monitor system integrations such as:
  • Cashless management systems
  • Data synchronisation between platforms
• Troubleshoot issues with application connectivity, performance, and access. Liaise with vendors and system providers for issue resolution and system enhancements.

4. Timetable – Creation and Maintenance

• Support the creation and maintenance of Primary School timetables in collaboration with academic teams.

• Work closely with the Primary School Leadership Team to create, manage, and maintain the Primary School timetable, ensuring alignment with curriculum requirements, staffing, and resource allocation. Assist in timetable adjustments, conflict resolution, and optimisation throughout the academic year.

5. Parent & Staff Portal Support

• Provide functional and technical support for parent and staff portals.
• Assist users with login, access, and navigation issues.
• Ensure accurate data visibility and synchronisation between portals and backend systems. Support parent-facing systems

6. Operational Systems Management

• Ensure the day-to-day reliability and uptime of school applications.
• Monitor system performance and proactively address potential issues.
• Maintain and support the room booking system, ensuring accurate scheduling data. Support the creation and maintenance of Primary School timetables in coordination with academic teams.

7. Data Quality & Compliance

• Maintain high standards of student information quality and accuracy.
• Audit and validate data across systems to ensure consistency.
• Support compliance with internal policies and external regulatory requirements related to data management. Assist in audit processes related to school systems and data.

8. Collaboration & Continuous Improvement

• Work closely with academic, administrative, and IT teams to improve system usage and efficiency.
• Identify opportunities to streamline processes through better use of applications and data.
• Support training and guidance for users to improve adoption of school systems. Contribute to documentation of processes, FAQs, and user guides.

You may also be required to undertake additional duties as assigned by your line manager.

Experience

• Relevant experience 3-5 years

Qualification/skills

• Bachelor’s degree or certification in IT

• Experience in a school or similar institutional environment preferred

• Familiarity with international school standards is an advantage

Personal Attributes

• Detail-oriented and organised

• Proactive and solution-focused

• Strong communication and interpersonal skills

• Patient and service-driven

• Collaborative team player

• Calm and efficient under pressure

Competencies:

• Application support and troubleshooting

• SIMS data management and accuracy

• Understanding of system integrations and data syncing

• Strong user support and service orientation

• Basic timetabling and scheduling knowledge

• Attention to detail and data integrity

This Job Description does not define all duties and responsibilities of the position and the school may assign other tasks from time to time to help operationalise the role.

The school may review and modify or amend the Job Description as needed after discussion with the position holder.

Safeguarding Information

The British School and all its personnel are committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo comprehensive child protection screening including but not limited to checks with past employers.

Job Snapshot

Updated Date

22/06/2026

Job ID

TBS-ITEXEC-26

Department

Non Teaching

Location

Chanakyapuri, New Delhi -110021, India, New Delhi, Delhi, India

Experience

3 - 5 Years

Employee Type

Fixed Term

Employee Sub Type

Full Time