Michael Page

<ul>
<li>Looking for a team player who has IT Production Support experience</li>
<li>Previously worked in multinational buyside / asset management firms</li>
</ul>
About Our Client
We are seeking a proactive and technically minded Application Production Support Analyst to join a high-performing global technology operations team supporting critical applications used by business users and clients across multiple regions.
Job Description
<ul>
<li>Act as the primary operational contact for application-related incidents, service requests, and production enquiries.</li>
<li>Investigate and resolve application issues within agreed service levels, coordinating with development, infrastructure, and business teams when required.</li>
<li>Monitor application performance, system availability, and operational alerts to proactively identify and address potential risks.</li>
<li>Manage and communicate production incidents, ensuring stakeholders are kept informed throughout the issue lifecycle.</li>
<li>Support root cause investigations and contribute to the implementation of preventative measures and permanent fixes.</li>
<li>Participate in change and release activities, ensuring operational readiness and supportability of new deployments.</li>
<li>Analyse operational data and trends to identify opportunities for service enhancements and process improvements.</li>
<li>Maintain accurate documentation, support procedures, knowledge articles, and operational runbooks.</li>
<li>Collaborate closely with colleagues across global locations to ensure seamless handovers and continuous service coverage.</li>
<li>Contribute to initiatives that improve monitoring, automation, stability, and overall customer experience.</li>
</ul>
The Successful Applicant
Role
This role is ideal for someone who enjoys troubleshooting complex issues, collaborating with international stakeholders, and ensuring business-critical systems remain stable, available, and performing at their best. Working within a follow-the-sun support model, you will play a key role in incident management, operational excellence, and continuous service improvement.A successful IT App Production Support Analyst should have:
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.</li>
<li>3-5 years of experience in Application Support, Production Support, IT Operations, Service Desk, or a similar technical support environment.</li>
<li>Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex issues.</li>
<li>Excellent verbal and written communication skills with confidence interacting with both technical and non-technical stakeholders.</li>
<li>Ability to work effectively in a fast-paced, deadline-driven environment while managing multiple priorities.</li>
<li>Experience working within IT service management processes such as Incident, Problem, and Change Management.</li>
<li>Familiarity with ITIL principles and operational best practices.</li>
<li>Exposure to ServiceNow or similar ITSM platforms is advantageous.</li>
<li>Basic scripting, automation, database, infrastructure, or system administration knowledge would be beneficial.</li>
<li>Experience supporting financial services, enterprise applications, SWIFT messaging, file transfer platforms, or mission-critical systems is an advantage.</li>
<li>Demonstrated ability to collaborate within geographically dispersed global teams.</li>
<li>A continuous learning mindset and willingness to develop new technical skills.</li>
<li>Fluent in English and Chinese</li>
</ul>
What's on Offer
<ul>
<li>Be part of a globally connected technology operations team.</li>
<li>Gain exposure to enterprise-scale applications and critical business services.</li>
<li>Work alongside experienced professionals across multiple international locations.</li>
<li>Play an important role in enhancing system reliability, operational efficiency, and client experience.</li>
</ul>
Quote job ref: JN-102026-7125713

IT Application & Production Support - Financial Services

IT Application & Production Support - Financial Services

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