It Application Executive

Job brief

He should be a competent Help desk Support to provide fast and useful Software related

assistance on Application. He will be answering queries on basic Software issues and offering

advice to solve them.

He should a good Help desk Support must have good Software knowledge and be able to

communicate effectively to understand the problem and explain its solution. He must also be

customer-oriented and patient to deal with difficult Users.

Responsibilities

• Serve as the point of contact for user seeking Software assistance over the phone or email

• Determine the best solution based on the issue and details provided by Users

• Walk the User through the problem-solving process

• Direct unresolved issues to the next level of support team

• Provide accurate information on Software Application

• Record events and problems and their resolution in logs

• Follow-up and update User the status and information

• Pass on any feedback or suggestions by user to the appropriate internal team

• Identify and suggest possible improvements on procedures through training to User

• Identify and suggest possible improvements on Software Changes/New Requirements

• Preparation of various reports on periodic basis on the Helpdesk.