IT Application Manager

Business Partnership & Stakeholder Management

• Act as the primary point of contact for all application-related requirements from the Singapore business.
• Build strong relationships with business stakeholders and serve as a trusted advisor on application capabilities and solutions.
• Gather, analyze, and document business requirements, translating them into actionable enhancement requests.
• Facilitate communication between business users, technology teams, and software vendors to ensure successful delivery of business outcomes.

Application Ownership & Subject Matter Expertise

• Serve as the local Subject Matter Expert (SME) for assigned business applications.
• Develop and maintain deep knowledge of application functionality, workflows, data structures, and business processes.
• Ensure applications are aligned with evolving business requirements and operational needs.
• Maintain application documentation, user guides, and knowledge repositories.

User Training & Support

• Provide day-to-day application support for business users across multiple offices.
• Deliver user onboarding, training sessions, workshops, and refresher programs to drive application adoption and effectiveness.
• Develop training materials and best practice guides to improve user competency.
• Monitor user feedback and identify opportunities for process and system improvements.

Application Support & Incident Management

• Perform first and second-level application troubleshooting and issue resolution.
• Investigate and diagnose application-related incidents, data issues, and system problems.
• Escalate unresolved issues to product teams, vendors, or regional technology teams when required.
• Coordinate and follow through on issue resolutions to ensure minimal business disruption.

Enhancement & Change Management

• Lead the assessment, planning, and implementation of application enhancements and new functionality.
• Work with business stakeholders to prioritize enhancement requests based on operational impact and business value.
• Participate in testing, user acceptance testing (UAT), deployment, and post-implementation support.
• Support application upgrades, releases, and change management activities.

Requirements

• Diploma or bachelor’s degree in information technology, Information Systems, Engineering, or equivalent practical experience
• Minimum 5+ years of experience in application support, business system support, or a similar role.