IT Application Services Senior Specialist - Developer

Job highlights

• Proven experience in implementing and supporting ServiceNow ITSM and ITOM modules,including Discovery,CMDB,Event Management,and Service Mapping

• . Proficiency in designing and maintaining integrations using REST,SOAP,and other web technologies (HTTP,AJAX,XML,HTML,CSS,JavaScript)

• Bachelor s degree in Computer Science,Information Technology,or related field

• Execute tasks leveraging domain expertise in ServiceNow development, with a focus on ITSM and ITOM modules.

• Contribute to the continuous improvement of organizational processes and platform capabilities.

• Analyze and resolve a range of moderately complex issues using established policies, ITIL best practices, and platform governance standards.

• Operate with moderate supervision, following structured procedures and development guidelines.

• Perform a variety of routine and semi-complex assignments across ServiceNow modules including ITSM, ITOM, SAM, HAM, HRSD, GBS and Employee Center.

• Support onboarding and mentoring of new team members.

• Collaborate with cross-functional teams to translate business requirements into scalable ServiceNow solutions.

• Participate in code reviews, knowledge sharing, and continuous improvement initiatives.

What You ll Need

• 10-14 years of hands-on experience in ServiceNow development and platform configuration.
• Proven experience in implementing and supporting ServiceNow ITSM and ITOM modules, including Discovery, CMDB, Event Management, and Service Mapping.
• Proficiency in designing and maintaining integrations using REST, SOAP, and other web technologies (HTTP, AJAX, XML, HTML, CSS, JavaScript).
• Strong programming skills in at least one modern language (e.g., JavaScript, Python, Java, C++).
• Experience with JavaScript frameworks such as AngularJS, Node.js, jQuery, Apache Jelly, or React.
• Solid understanding of software engineering principles, data structures, and algorithms.
• Familiarity with version control systems like Git.
• Experience in developing and deploying ServiceNow applications and modules including Employee Center, SAM, HAM, HRSD, and ITSM.
• Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow.
• Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas.
• Experienced in various phases of Event Management which includes configuring Event Mapping Rules, Event Transform Rules, and Alert Rules.
• Experienced in customizing Email Notifications, Inbound Email Actions, Reports, and Dashboards.
• Implemented integrations between ServiceNow and third-party applications using REST and SOAP APIs. Experienced in creating homepages and dashboards for stakeholders.
• Ability to write clean, efficient, and maintainable code; debug and optimize for performance and scalability.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Working knowledge of ITIL framework and its application within ServiceNow.

Desirable Qualifications

• Bachelor s degree in Computer Science, Information Technology, or related field.

• ServiceNow Certifications (at least two of the following preferred):

  • Certified System Administrator
  • Certified Application Developer
  • Certified Implementation Specialist (SAM, HAM, HRSD, or ITSM)

• Experience with enterprise systems such as Workday, SAP, or Microsoft Entra.

• Understanding of ITIL processes and service management principles.