IT Application Specialist (Application Support)

• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues, issue resolution, escalation and follow up with vendor.
• Conduct business walkthrough with Business Units to develop business initiatives or requirement, seek clarification, identify initiative correlation, and provide initial process and system impact analysis and resource needs.
• Act as in-house consultant to provide consultation advice to business department whenever required
• Identify and capture opportunities for process digitization and recommend best practices to improve operation efficiency.
• Involving in implementation of IT initiative with internal and external vendors to ensure deliverable is within project timeline and allocated budget.
• Assist in the development of procedural and training manual and provide system training to users.

Job Requirements:

• Bachelor's Degree in Computer Science/ Information Technology or equivalent
• At least 2-3 year relevant working experience
• Possess knowledge of business processes (ERP) in Property Development/Property Investment industry is an added advantages.
• A range of experience in hardware, operating systems, software and application development
• Possess good analytical, structuring and problem solving skills - especially in identifying issues, root cause, resolutions and recommendation
• Ability to learn rapidly and understand new high technology product and services.
• Possess excellent analytical, structuring and problem solving skills – especially in identifying issues, root cause, resolution alternatives, rationale and recommendation
• Good organizational, verbal and written communication skills; and in-depth knowledge of project planning and delivery methodologies
• Experienced with data warehousing, data visualization tools and machine learning concept is an advantage.