IT Application Support

• Diagnose and resolve complex technical issues affecting application performance and user access, minimizing downtime and business disruption.
• Provide timely and effective support to end-users, troubleshooting application errors, data inconsistencies, and integration challenges.
• Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and user manuals, to empower self-service and streamline support.
• Collaborate with development and system administration teams to identify root causes of recurring issues and implement permanent solutions.

Desired Candidate Profile

• Academic Qualification: Bachelor’s/Master/s in the field of IT or Computer Sciences or anything similar from a globally recognized university. Years of Experience: from 8 – 10 years of experience in the field of IT or any relative field. Job Skills: Linguistic skills: Proficient with the English language in reading, writing, speaking and analysis. Computer Skills: Capable of using Microsoft office Applications when required. Project Management Skills: Plan, Manage, Implement Projects. Programming skills: Knowledgeable with programming and coding. Skills Technical Support Project Management Programming