IT Application Support

Are you experienced in Application Support (L1) and wanted to grow your career?Come and Join Us!

Job Description

• Provide support and troubleshooting for users related to company systems and applications.
• Handle and resolve support tickets within the agreed SLA.
• Assist users in using various business tools such as CRM, reporting systems, and other internal applications.
• Investigate system issues and coordinate with relevant teams when escalation is required.
• Maintain user documentation, guidelines, and knowledge base materials.
• Ensure issues are resolved effectively while providing clear and professional communication to users.

Requirements

• Minimum Diploma/Bachelor’s degree in IT or a related field.
• Minimum 2 years of experience in Application Support, System Support, or a similar role.
• Fluent in English, both written and spoken (mandatory).
• Hands-on experience with business applications such as CRM systems, Power BI, Microsoft Excel, or other enterprise tools is a plus.
• Familiarity with ticketing systems and SLA-based support processes.
• Ability to maintain documentation, SOP, user guides, and knowledge base materials.
• Strong communication and problem-solving skills.
• Able to explain technical concepts to users in a clear and user-friendly manner.
• Proactive, service-oriented, and able to work collaboratively in a team environment.

Application Question(s):

• How would you rate your english skill? (1-10)

Experience:

• Application Support: 1 year (Required)
• IT Support: 1 year (Required)

Work Location: Hybrid remote in Jakarta