IT Application Support

Job Highlights :

• Work on challenging and innovative projects
• Gain experience in niche and exciting industry
• Grow your skills and advance your career

Job Description :

We are strong believers in technology and continuously build digital solutions that help businesses improve operational efficiency, enhance customer experience, and scale their services. Our company fosters a dynamic and results-oriented environment where individuals are empowered to contribute, learn, and grow.

We are looking for an IT Application Support Executive to join our growing team. In this role, you will support and maintain business-critical applications, ensure system reliability, and work closely with development teams and clients to resolve technical issues efficiently. If you enjoy troubleshooting systems, supporting users, and working in a fast-paced technology environment, we encourage you to apply and be part of our journey.

Key Responsibilities:

• Provide application support and troubleshooting for production systems and internal platforms.
• Investigate, diagnose, and resolve system incidents, user issues, and application errors within agreed service levels.
• Monitor system performance, logs, and alerts to ensure system availability and stability.
• Work closely with development, QA, and DevOps teams to identify root causes and implement permanent fixes.
• Perform basic SQL queries, log analysis, and system checks to support issue investigation.
• Coordinate with clients and internal stakeholders to provide status updates and incident resolutions.
• Document issues, solutions, and support procedures for knowledge sharing and continuous improvement.
• Assist in deployment support, system configuration, and release activities when required.
• Support testing activities and verification of fixes before deployment to production.
• Ensure proper incident tracking and reporting using project management or ticketing tools.

Requirements:

• Minimum Diploma or Degree in Computer Science, Information Technology, Engineering or equivalent.
• At least 1–3 years of experience in IT application support, system support, or technical support roles.
• Basic understanding of web applications, mobile applications, APIs, and backend systems.
• Experience with SQL queries, log analysis, and troubleshooting system issues.
• Experience with ticketing or project tracking tools (e.g., Azure DevOps, Jira, or similar).
• Strong problem-solving skills with attention to detail.
• Good communication and interpersonal skills to support internal teams and clients.
• Required language: English.

Why join us?

• Work on challenging and innovative projects
• Gain experience in niche and exciting industry
• Collaborate with a diverse and passionate team
• Grow your skills and advance your career
• Enjoy a supportive and dynamic work environment

Don't miss this opportunity to elevate your career - apply today and become a part of our dynamic team!

Job Type: Full-time

Application Question(s):

• How many years of experience do you have in supporting and troubleshooting production web or mobile applications?
• What is your expected monthly salary and what other expectations do you have for your new job?
• When would you be available to start work?
• Please briefly describe your experience with SQL queries, log analysis, API troubleshooting and incident resolution.

Work Location: Remote