IT Application Support Intern

Job Descriptions :

• Daily Monitoring:

• keeping systems healthy and catching problems before users notice them by using dashboards and monitoring tools.

• Recording findings in a daily health-check report and escalating anything abnormal

• Handle ticket

• Working on user requests and incidents through a ticketing system

• Service requests: routine tasks such as downloading data, user inquiries, etc.

• Incidents: something is broken ("app error," "can't log in," "report shows wrong data"). To investigate, fix it or find a workaround, and escalate if needed.

• Meeting SLAs (response and resolution time targets)

• Writing clear updates and documenting solutions so the team can reuse them

• Deployment

• Checking that required documents are complete: release notes, deployment steps, test results (UAT sign-off)

• Getting approvals from the relevant people

• Sending notifications to users and stakeholders about the planned downtime or change

Job Requirements :

• Bachelor’s degree in information technology, Computer Science, or related field
• Good communication, Customer focus, Building trusts, work standards, continuous learning and improvement, integrity
• Good Logical Thinking and Good Problem Solver