IT Application Support L1/L2 (Banking)

About the role

Mid-level Application Support Analyst (Banking) to support critical banking applications within an international financial services environment. You will be responsible for L1/L2 application support, production issue investigation, and day-to-day application operations. You will work closely with business users, technical and infrastructure teams, as well as external partners, to maintain application stability and ensure timely issue resolution.

Key responsibilities

• Provide L1/L2 application support for business-critical banking applications and services.
• Monitor application performance and investigate issues arising in production environments.
• Troubleshoot application problems using UNIX/Linux commands, application logs, and SQL queries.
• Work with business users, development teams, infrastructure teams, and external vendors to resolve incidents effectively.
• Manage incidents throughout their lifecycle and ensure resolution within agreed SLAs.
• Conduct root-cause analysis (RCA) and support preventive actions to minimize recurring issues.
• Carry out daily operational tasks, application monitoring, and system health checks.
• Maintain clear and up-to-date incident records, technical documentation, and operational procedures.
• Communicate effectively with both local and international stakeholders in English.
• Identify opportunities to improve application support processes and overall operational efficiency.

About you

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• 3–6 years of experience in Application Support, Production Support, or a comparable technical support role.
• Previous experience in Banking or Financial Services is mandatory.
• Practical experience working with UNIX/Linux environments.
• Good working knowledge of SQL for troubleshooting, data investigation, and verification.
• Understanding of application support processes, incident management, and production environments.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Customer- and service-oriented approach with the ability to support business users effectively.
• Organized, detail-oriented, and able to manage multiple incidents or priorities.
• Comfortable collaborating within an international and cross-functional environment.

About us

At Amaris Consulting, we believe in creating a positive and engaging workplace where our people can develop, collaborate, and make a meaningful impact. Join an international team representing 110+ nationalities and benefit from diverse perspectives and collaborative ways of working. With 70% of our leaders having started at entry level, we are committed to developing talent and supporting long-term career growth. Develop your skills through our internal Academy and access to more than 250 training modules. Enjoy an energetic workplace with regular afterworks, team-building activities, and opportunities to connect with colleagues. Get involved in our CSR initiatives, including the WeCare Together program, and contribute to projects that make a difference.

Benefits

• Global Diversity: Join an international team representing 110+ nationalities.
• Trust and Growth: 70% of leaders have started at entry level with commitment to long-term career growth.
• Continuous Learning: Access to internal Academy and more than 250 training modules.
• Vibrant Culture: Regular afterworks, team-building activities, and colleague connection opportunities.
• Meaningful Impact: Involvement in CSR initiatives, including the WeCare Together program.