IT Application Support – Middleware / ESB / API Management

Job Purpose

• To deliver business projects system planning, procurement, development and implementation within agreed scope, cost and timeline.
• To manage Middleware, ESB and API Management platforms supporting critical banking integrations.
• To coordinate stakeholders, vendors and technical teams to deliver secure and resilient integration services.

Duties and Responsibilities

• Requirement analysis and solution review for integration initiatives.
• Manage environment readiness, SIT, UAT and production deployment activities.
• Support Middleware, ESB and API platforms across development, test and production environments.
• Perform root cause analysis and resolve integration incidents within agreed SLA.
• Monitor platform health, performance, capacity and availability.
• Review API designs, service contracts and integration architecture compliance.
• Manage changes to application and integration objects ensuring system integrity.
• Ensure compliance with internal controls, regulatory and audit requirements.
• Coordinate platform upgrades, patching and vulnerability remediation.
• Manage project timelines, risks, issues and vendor deliverables.

Knowledge & Experience

• Good knowledge of SDLC and project delivery methodologies.
• Hands-on experience with ESB and integration platforms such as IBM ACE/IIB, MuleSoft, WSO2, TIBCO, Oracle SOA Suite, Red Hat Fuse or similar.
• Strong understanding of SOA, Microservices and Event-Driven Architecture.
• Experience with REST APIs, SOAP Web Services, OpenAPI/Swagger.
• Experience with API Management platforms such as Apigee, IBM API Connect, Kong, WSO2 API Manager, MuleSoft API Manager or Azure API Management.
• Knowledge of OAuth2, OpenID Connect, JWT, TLS/mTLS and API Gateway security controls.
• Experience with messaging technologies such as IBM MQ, JMS, Kafka or RabbitMQ.
• Knowledge of XML, XSD, XSLT and JSON transformations.
• Experience supporting banking, payments, AML, card or financial services systems.
• Exposure to AMLA iMatch or other AML solutions is an added advantage.
• Knowledge of Linux/Unix, SQL databases, Git, CI/CD and DevOps practices.
• Experience with monitoring tools such as Splunk, Dynatrace, ELK, Grafana or AppDynamics.
• Minimum 5 years experience in Middleware, Integration or API Management roles.