IT Application Support Specialist -Level 1 (24/7 Shift)

Key Responsibilities

• Serve as the first line of technical support for incoming requests.
• Experience in supporting issues from IT applications and Infrastructures roles.
• Proactive monitoring system and application service alerts before changing to errors state.
• Abilities to diagnose and identify common IT issues from system and application errors logs.
• Provide basic support for operating systems (Microsoft/Linux), Database (MSSQL), connectivity (Network), Web/API (.NET) errors and etc…
• Guide users through step-by-step troubleshooting and solutions.
• Escalate unresolved or complex issues to Level 2/3 support team in a timely manner if needed.
• Document all incidents, resolutions, and updates in the system.
• Maintain a positive, professional, and customer-focused attitude at all times.

Requirements

• Certificate and above in Information Technology, Computer Science, or related field.
• 1–3 years of IT support/helpdesk experience preferred (fresh graduates with strong technical attitude will be considered).
• Familiarity with remote support tools and ticketing systems is an advantage.
• Strong problem-solving, analytical, and communication skills.
• Ability to multitask and prioritize issues effectively.
• Customer-oriented with a willingness to learn and grow.
• Previous experience in a similar 24x7 shift IT support or Call Center role is a plus.
• Strong communication skills, with proficiency English and in Chinese language preferred.
• Have Basic Networking Knowledge is a must.