IT Application System Analyst (DPS #10117457)

Posting Details

The New Mexico Department of Public Safety (DPS) is looking for a proven application system analyst team member for the IT Application Support team. The Application Development and Support Bureau (ADSB) is a key strategic bureau within the DPS Information Technology Division (ITD). DPS houses the New Mexico State Police (NMSP) and provides many services to the entire law enforcement community. DPS is the FBI designated Criminal Justice Information Services (CJIS) Systems Agency (CSA) for the State of New Mexico. As such, DPS is the exclusive entity in New Mexico that provides access to CJIS for all federal, state, local and tribal law enforcement agencies. The ADSB plays an integral part in supporting and sustaining the applications of DPS to keep up with rapidly growing law enforcement technological advancements.

The DPS ITD provides a portfolio of services to the entire law enforcement community in New Mexico in addition to being the key technology partner of NMSP and the other statewide law enforcement support divisions of DPS. ITD's leadership is committed to helping everyone on our team grow professionally and personally through training, mentorship, and challenging work assignments.

Why does the job exist?

The IT Application System Analyst is responsible for supporting in-house and vendor applications utilized by DPS and the law enforcement community.

The Application Support team consists of 5 FTE positions, including this system analyst position. This position will support a portfolio of applications including the Record Management System (RMS) and Computer Aided Dispatch (CAD) system and an ecosystem of systems delivering CJIS to all law enforcement, courts and corrections in New Mexico. DPS ITD operates a 24/7/365 IT Service Desk used by both DPS/NMSP personnel and over 12,000 other public safety personnel throughout the State of New Mexico. This includes all local, state, triable, and federal law enforcement officers, dispatchers, courts and detention centers. The Application Support team provides tier-3 escalated application support for service requests requiring more complex support.

This position is a direct report to the Application Support Manager, who will provide direction, guidance and collaboration opportunities in delivering great customer service for DPS and law enforcement community. This position is responsible for the day-to-day operational system support of the application portfolio, including the 24/7/365 operations supporting law enforcement statewide. The support team will rotate on-call management duties for nights and weekends.

How does it get done?

The following are the primary duties of the Application System Analyst:

• Resolve moderate to difficult system problems. As needed, resolve issues/incidents reported for Infrastructure support.
• Maintain system security and user accounts.
• Install, configure, and test workstations or servers with supporting hardware, software, and networking components.
• Manage hardware, software, and utilities for installation, modification, troubleshooting, maintenance, and upgrades of operating systems and workstation environments.
• Monitor and analyze system capabilities and performance.
• Participate in testing, debugging, configuring, and documenting operating systems and software.
• Document systems infrastructure for users, support and consulting personnel, and developers.
• Apply skill in multiple types of operating systems.
• Work independently and as a team member.
• Serves as an escalated point of contact in production application support response/resolution from lower tiers.
• Documents, tracks, and monitors the issues/problem to facilitate timely resolution. Updates the global knowledge database for issues/problem resolution.
• Ensure practice of department security standards.
• Take personal responsibility for the success of the support team and ITD as a whole.

Who are the customers?

DPS including NMSP and all Law Enforcement and criminal justice agencies within the state of New Mexico.

Ideal Candidate

DPS including NMSP and all Law Enforcement and criminal justice agencies within the state of New Mexico.

Minimum Qualification

Associate Degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in end user support, systems administration, network administration, or any related field. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.

Employment Requirements

Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.

In addition, the selected candidate must possess and maintain a valid driver's license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date of hire.

Working Conditions

This position is classified as essential personnel within the Department of Public Safety and requires on-site presence to maintain the security and integrity of mission-critical database systems. Remote work is not available for this position. Work is performed primarily in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. The ability to lift up to 25 lbs. Occasional travel may be required. Rotation of on-call management duties for nights and weekends is required.

Supplemental Information

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Agency Contact Information: Michael Brown, 505-316-8650 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.