IT Applications Analyst

At Rochdale Boroughwide Housing (RBH), we're committed to using technology to improve services for our customers and colleagues. We're now looking for an experienced IT Applications Analyst to help support, maintain and enhance our business applications, ensuring they deliver reliable, efficient and value-for-money solutions across the organisation.

This is an excellent opportunity for a technically capable and customer-focused professional who enjoys solving problems, improving systems and working closely with stakeholders to deliver impactful technology solutions.

This is a full-time, permanent position based in Rochdale. RBH offers a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs.

As an IT Applications Analyst, you will:

• Support, administer and maintain business-critical applications and systems.
• Provide technical support, investigating and resolving application, performance and integration issues.
• Work with stakeholders to understand business requirements and deliver effective system solutions.
• Contribute to the implementation and enhancement of applications, with a focus on automation, efficiency and value for money.
• Develop and execute testing plans for system upgrades, changes and new functionality.
• Monitor system performance, recommend improvements and maintain accurate documentation.
• Support business transformation projects and work with third-party suppliers to deliver innovative technology solutions.

About you - you'll be an analytical problem solver with excellent communication skills and a passion for delivering high-quality services.

What are we looking for?

Essential qualifications

• ITIL Foundation certification.
• Microsoft Azure Fundamentals certification.

Essential knowledge and experience

• Experience supporting and administering business applications in a similar role.
• Strong application configuration, support and troubleshooting experience.
• Ability to analyse business and technical requirements and translate them into effective solutions.
• Experience diagnosing issues and implementing resolutions efficiently.
• Experience working with both technical and non-technical stakeholders.
• Strong customer focus and commitment to service excellence.

Why join RBH?

In addition to a competitive salary and ongoing development opportunities, you'll benefit from:

• 30 days annual leave plus bank holidays.
• Option to buy up to 5 additional days annual leave.
• An additional 5 days leave after 5 years' service.
• Pension scheme with employer contributions matched up to 8%; death in service benefit.
• Flexible smart working arrangements.
• Healthcare cashback plan, virtual GP access and subsidised gym membership.
• Employee Assistance Programme available 24/7.
• Paid volunteering days.
• Enhanced family-friendly policies.

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.

Artificial Intelligence

We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.

Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area.

As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.

We listen with empathy, respond with compassion, and make it easy for our customers to access our services.

We earn trust through honesty, integrity, caring and keeping our promises.

We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.

We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.

RBH, Unique Enterprise Centre, Belfield Road, Rochdale, OL16 2UP

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