IT Apprentice

IT Helpdesk Apprenticeship

The Apprentice IT Helpdesk role is to provide support to contribute towards our single point of contact for end users to receive support and maintenance within their organisation’s desktop and server environment.

This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and Server hardware to ensure optimal performance and management\housekeeping of server environments.

The person will also assist to troubleshoot problem areas using the helpdesk ticket system, in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

You will be responsible with Supporting our Senior Technician with the following tasks:-

• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Prioritise and schedule problems.
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Identify and learn appropriate software and hardware used and supported by the organization and its clients.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Create new starters accounts, PC builds, software installations, creation of cloud or on premise mail accounts, printer setups and all other installations.
• 2nd/3rd line server and network troubleshooting Server housekeeping duties including event log checking and successful backups.
• Active Directory and Group policy maintenance Exchange/Office 365/Powershell maintenance Accurately document resolutions to problems to service provider’s helpdesk.
• If necessary, liaise with third-party software and hardware vendors.

Knowledge & Experience Required:

• Basic technical knowledge of PC and desktop hardware.
• Awareness of basic troubleshooting issues and overall process Proactive and good analytical skills to resolve technical issues.
• Good interpersonal skills and the desire to learn and succeed in challenging role and career

Formal Education & Certification Required:

• 5 GCSE’s passes of 4 and above must include English and Maths
• Alevels or equiveant
• Basic IT qualifications an advantage
• Excellent references from educational establishments including timekeeping and achievement

In return we will offer you:

• A varied and exciting role in a dynamic company where no two days are the same.
• Training and on-going support to enable you to fulfil your role to the best of your potential.
• A friendly and relaxed working environment where performance & success are recognised and rewarded.

Hours of work: 37.5hrs a week including weekend, Saturday and Sunday as well as evening work (overtime may be required).

Possibility of pay review after 6 months.

Job Types: Full-time, Fixed term contract, Temp to perm, Apprenticeship

Pay: £15,500.00 per year

Benefits:

• Company pension
• Employee discount
• Flexitime
• Free parking
• On-site parking
• Profit sharing
• Referral programme

Ability to commute/relocate:

• Birmingham B30 1HH: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Does your C.V. list the required qualifications and grades?

Education:

• A-Level or equivalent (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person