IT Apprentice

IT Apprentice (Hardware & Support)

Company: Cleveland Cable Company

Location: Middlesbrough / Local Branch

Hours: Monday to Friday, 08:30 AM – 5:00 PM (38.75 hours per week, with a 45-minute lunch break)

Salary: Competitive apprentice wage or National Minimum Wage (dependent on previous apprenticeship experience)

Pay Frequency: Weekly or monthly options available

Holiday Allowance: 22 days annual leave plus all bank holidays (pro-rated from the start date; holiday year runs January to December)

Driving Licence: A full UK driving licence is ideally required for this role.

About the Role

Are you passionate about technology and looking to kick-start your career in IT? Cleveland Cable Company is seeking a motivated, hands-on IT Apprentice to join our busy support team.

In this varied role, you will gain invaluable, real-world experience working across hardware troubleshooting, logistics, asset management, and frontline user support. You will be fully supported throughout your apprenticeship as you learn the ropes in a fast-paced corporate environment.

Key Job Duties & Responsibilities

• Helpdesk & User Support: Serve as the first point of contact for internal staff experiencing technical issues, logging tickets, and resolving basic hardware or software problems.
• Hardware Troubleshooting & Repair: Assist in diagnosing and fixing broken or malfunctioning equipment, including mobile phones, computer monitors, printers, and various peripheral devices.
• Software Installation & Setup: Help set up new computers, install operating systems, configure standard software applications, and create user accounts.
• Hardware Procurement & Inventory: Help manage and order new IT equipment, accessories, and replacement parts while maintaining accurate stock levels.
• Logistics & Stock Transfers: Prepare, package, and dispatch IT equipment securely to other company branches using internal stock transfer procedures.
• Equipment Maintenance: Perform routine maintenance checks on printers, copiers, and workstations to help prevent unexpected breakdowns.
• Documentation & Asset Management: Keep detailed records of IT assets, hardware serial numbers, and equipment assignments across the organisation.

What We Are Looking For

• A genuine enthusiasm for information technology and problem-solving.
• Good communication skills and a friendly, helpful approach to user support.
• High attention to detail with strong organisational skills.
• Ideally, a valid UK driving licence to assist with branch logistics and equipment transfers.
• Willingness to learn, take on responsibility, and complete apprenticeship coursework alongside hands-on duties.

Application question(s):

• Please state you are aware this job pays Apprenticeship rates

Work Location: In person