It Asset Coordinator

To be aligned to the Equipment & Accounts team (E&A) team providing IS support services for the delivery, collection and replacement of equipment as required.

• • Handle queries from internal customers by providing support, resolutions and guidance.
• • Ensuring all laptop orders are placed by customers in a timely fashion and ordered on the Lenovo ServiceNow system.
• • Managing End of Lease (EOL) returns via Service Desk and ServiceNow systems so that all laptops are returned before their EOL date.
• • Monitoring the deliveries and returns, and liaising with Lenovo with any queries or issues to get them resolved.
• • Updating all internal systems and spreadsheets with the order and collection details so that senior members of the E&A team can monitor progress.
• • Work with any other teams to maintain the effective operational status of the E&A services.
• • Maintain the CMDB inventory of all IS equipment and support other team members with this.
• • Escalating Incidents or Service Requests as requiredRole & responsibilities

Preferred candidate profile