IT Asset Management

About the role

The IT Asset Management (ITAM) Assistant is responsible for executing day-to-day IT asset tracking, inventory maintenance, and lifecycle management activities. The role focuses on ensuring accurate documentation, standardization, and governance of IT asset processes, including inventory records, asset handling procedures, and compliance guidelines. This position supports audit readiness and operational efficiency by maintaining structured documentation and enabling EUCU engineers to focus on monitoring, compliance and strategic initiatives.

Qualifications

• Bachelor's Degree in IT or related field (preferred)
• Minimum of 1 year relevant experience in IT support, IT asset management, or related roles
• Basic understanding of IT assets (Laptops, desktops and peripherals)
• Experience in documentation creation (inventory records, SOPs, and guidelines)
• Knowledgeable in MS Office / Excel (for tracking and reporting)
• Familiarity with IT asset management or inventory systems
• Basic knowledge of IT support (hardware, OS, troubleshooting)
• Strong attention to details and organization skill
• Ability to enforce standardization and process compliance
• Good communication and coordination skills

Key responsibilities

• Maintains and updates IT asset inventory records (laptops and desktops)
• Tracks full asset lifecycle (procurement, deployment, transfer, repair, retirement, disposal)
• Performs asset tagging, re-tagging, and physical verification of IT equipment
• Conducts periodic inventory audits and reconciliation with system records
• Documents all asset movement (assignment, transfer, return, disposal)
• Creates and maintains documentation related to IT asset inventory, standardization, and operational guidelines
• Develops and updates SOPs, checklists, and templates for asset management processes
• Prepares asset-related reports and audit artifacts (logs, records, ownership tracking)
• Tracks warranty status, vendor repairs, and service records
• Assists in basic Level 1 IT support (hardware and software)