IT Asset Management Developer

Posting Number

req27136

Department

Infra & Foundational Tech

Department Website Link

https://it.arizona.edu/

Location

Tucson Campus

Address

Tucson, AZ USA

Position Highlights

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

UITS invites applicants for the IT Asset Management Developer (Applications Development Programmer Analyst III) position. The IT Asset Management (ITAM) Developer designs, builds, delivers, and maintains the technology solutions that support the University's Software Asset Management (SAM) and Hardware Asset Management (HAM) programs on the ServiceNow platform. This position provides hands-on implementation expertise across the full asset lifecycle — procurement, deployment, normalization, reconciliation, and disposal — ensuring asset and license data is accurate, compliant, and actionable. This role works in close partnership with the SACM Architect to keep asset records and CMDB configuration data aligned under the Common Service Data Model (CSDM), and serves as the team's implementation-level subject matter expert for SAM and HAM.

This position is eligible for remote work within Arizona, subject to supervisor approval and department needs.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Duties & Responsibilities

• Implements, configures, and maintains the ServiceNow HAM Pro and SAM Pro applications — including hardware and software asset lifecycle workflows, model normalization, and license reconciliation — to support university-wide IT asset management.
• Designs and builds integrations between ServiceNow ITAM modules and external data sources (procurement systems, discovery tools, vendor feeds) to automate asset data ingestion and lifecycle tracking, and develops reporting, dashboards, and audit processes to monitor license compliance, asset data accuracy, and overall SAM/HAM program health.
• Performs ServiceNow system administration and daily operations support for IT Service Management — including user, group, and role administration; incident and request fulfillment support; and minor configuration changes — partnering with the Catalog Manager and the Service Management Team.
• Partners with the SACM Architect to align CMDB configuration data, asset records, and reconciliation processes, ensuring data integrity across the Common Service Data Model (CSDM).
• Documents technical configurations and workflows and serves as a subject matter expert on SAM/HAM implementation strategy, providing guidance and mentorship to team members.

Knowledge, Skills, & Abilities

• Ability to work on strategic, complex ITAM challenges requiring evaluation, interpretation, and development of new approaches or techniques.
• Extensive knowledge of Software and Hardware Asset Management principles, ITIL 4 practices, and full asset lifecycle management.
• Strong technical mastery of ServiceNow ITAM (SAM Pro, HAM Pro), CMDB, and related asset/configuration data structures.
• Ability to communicate with management, leadership, and stakeholders across the institution.
• Working knowledge of core ServiceNow ITSM modules (Incident, Request, Problem, Change) and general platform administration, including catalog, knowledge, user, group, and role management.
• Ability to work independently on established initiatives.
• Ability to translate complex asset and licensing data into actionable insights for both technical and non-technical stakeholders.
• Ability to influence policies, standards, and processes within and outside the immediate job function.
• Ability to troubleshoot and debug application and integration issues across ITAM and CMDB modules.
• Ability to work productively in a remote or hybrid capacity, including proficiency with collaboration tools (Teams & Zoom) and availability for planned and ad hoc web/video meetings.
• Ability to support staff, students, and faculty during core Arizona business hours (MST).

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Experience in higher education.
• ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM).
• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM).
• ServiceNow Certified Application Developer (CAD) certification.
• Direct experience implementing SAM Pro and/or HAM Pro in a production ServiceNow environment — implementation experience specifically, not solely administration of an existing instance.
• Experience with CMDB, CSDM, and configuration data governance.
• Experience with software license reconciliation, normalization, and compliance auditing.
• Experience integrating ITAM data with procurement, discovery, or financial systems (APIs, flat files, Integration Hub).
• Experience with cloud asset discovery (AWS, Azure, GCP).
• JavaScript/scripting experience for ServiceNow customization.

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Information Technology

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$86,870 - $112,932

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

11

Compensation Guidance

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level

PC3

Job Family

Applications Development

Job Function

Information Technology

Type of criminal background check required:

Fingerprint criminal background check (security sensitive due to job duties)

Number of Vacancies

1

Target Hire Date

Expected End Date

Contact Information for Candidates

[email protected]

Open Date

9/23/2026

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Special Instructions to Applicant

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Paper copies of the Reports can be obtained by contacting the University Compliance Office at [email protected].