IT Assistant

RESPONSIBILITIES:

• Assisting with the installation, configuration, and maintenance of computer hardware, software, and peripheral devices
• Providing front-line technical support to end-users, troubleshooting common IT issues and resolving problems in a timely manner
• Supporting the administration of network systems, including monitoring network performance and assisting with routine maintenance tasks
• Maintaining accurate documentation of IT assets, incident tickets, and system configurations
• Assisting with user account management, password resets, and access control administration
• Supporting the deployment and installation of software updates and patches across systems
• Helping to organize and maintain IT equipment inventory and storage areas
• Responding to help desk requests and escalating complex technical issues to senior team members as required
• Assisting with basic network troubleshooting and connectivity diagnostics
• Supporting IT security initiatives, including antivirus deployment and security compliance monitoring

QUALIFICATIONS:

• A qualification or certification in Information Technology, Systems Administration, or a related field (or equivalent practical experience)

• Fundamental knowledge of networking concepts, including TCP/IP, DNS, and basic network infrastructure

• Hands-on experience with operating systems such as Windows, Linux, or macOS

• Understanding of hardware components, peripherals, and their configuration

• Familiarity with help desk software, ticketing systems, and IT management tools

• Strong communication skills, with the ability to explain technical concepts clearly to non-technical users

• A systematic approach to problem-solving and a keen eye for detail

• Ability to work independently whilst collaborating effectively with team members

• Willingness to learn and develop technical skills in a fast-paced IT environment

• Preferably, CompTIA A+, CompTIA Network+, or similar industry certifications

• Previous experience in a help desk, IT support, or systems administration role would be advantageous