IT Assistant

Title: Technology Support Assistant

Pay Rate: See Classified Handbook

Supervisor: Director of Technology USD 405

General Summary We’re seeking a tech savvy individual to provide technical and user support to USD 405. This position, the Technology Support Assistant, will serve as a generalist responsible for providing a broad range of user support services including network, training, and computer desktop support. Candidate will also monitor and troubleshoot servers, administer user and group accounts, backup data files, and keep abreast of current technologies. To accomplish this task, the Technology Support Assistant will work with A/V equipment, computers, telephone systems, various software and hardware and assisting administrators, support staff, and students. This is an entry level position within USD 405 Information Technology department. In addition to fulfilling the primary function the Technology Support Assistant may also be sent to other buildings within USD 405 to assist with general technology issues. Scheduling is flexible and every effort should be made to accommodate district schedules. It is expected that the Technology Support Assistant will be assigned other duties and responsibilities as directed by the USD 405 Director of Technology.

Principal Duties And Responsibilities

• Provide technology assistance to administrators, staff, and students in a Microsoft Windows environment.
• Maintain staff and computer workstations and peripherals, including applying and updating virus detection software, browsers, IM clients, and multimedia applications; installing and maintaining peripherals such as printers, scanners; and other A/V equipment.
• Apply system tools (e.g., Windows, Novell Zenworks, Novell GroupWise) for management and operation of workstations.
• Maintain computer hardware peripherals, software ensuring all versions are up-to-date as recommended.
• Very good knowledge of network components like TCP/IP, LAN, WAN.
• Respond to emergency calls and maintain help desk tickets for assistance and offer support by training individuals as well as troubleshoot software and hardware problems on various USD 405 equipment.
• Perform PC, printers, scanner equipment repairs as necessary.
• Assist in moving and setting up workstations and peripherals, including networking support
• Assist in administration and maintenance of USD 405 applications (e.g. Windows, Novell, eInstruction, etc) and web pages.
• Perform other duties as assigned/directed.

Minimum/Essential Qualifications Needed To Perform Job High school diploma or GED. Prior experience in an information technology-related position or coursework/training in computer support, including software, hardware, databases, application servers and networking technologies; ability to make independent decisions; high level of responsibility and dependability.

Preferred Qualifications Bachelor’s degree in related field and/or at least 2 yrs experience in IT support of Windows systems or equivalent combination of education and experience. 2 years working in a information technology-related position; experience in equipment repair; experience in server and database administration; experience providing assistance to computer users with technical and procedural information.

• The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.