IT Assistant

Enjoy solving IT problems and helping others get back on track?

Join our team and put your technical skills to work. In this role, you will support daily IT operations, troubleshoot hardware and software issues, and help keep our systems running smoothly. You will report to the IT Manager and gain hands-on exposure to system administration, user support and system improvement projects to support daily IT operations and system improvement projects.

What you'll do?

• Provide first-line technical support to staff members, responding to IT help desk queries and troubleshooting hardware and software issues
• Assist with the installation, configuration, and maintenance of computers, peripherals, and other IT equipment
• Monitor and maintain IT systems, networks, and servers to ensure optimal performance and uptime
• Perform regular backup procedures and ensure data security protocols are followed
• Support the rollout and maintenance of software applications across the organisation
• Document and track IT issues, solutions, and system configurations using ticketing systems
• Assist with user account management, including creation, modification, and deactivation of accounts
• Support IT security initiatives, including user training on best practices and compliance requirements
• Collaborate with the IT team to implement system upgrades and improvements
• Maintain IT equipment inventory and assist with procurement of IT resources as needed

What we're looking for?

• A Diploma or Degree in Computer Science, or an equivalent qualification.

• Relevant experience in system administration or IT support is an advantage. Fresh graduates are welcome to apply.

• Technical knowledge of computer hardware, software and related equipment.

• Good spoken and written English and Bahasa Malaysia.

• A practical approach to troubleshooting, with strong attention to detail.

• A patient, polite and responsive manner when assisting users.

• The ability to prioritise support requests, maintain accurate records and complete tasks on time.

• A responsible approach to handling confidential information and following instructions.

Why Join Us?

• Build practical experience across IT support, system administration and troubleshooting.

• Contribute to system improvements that help colleagues work more efficiently.

• Explore opportunities for career progression within the company, subject to performance and available opportunities.

Ready to put your IT skills into action?

Apply now with your updated resume and help us keep our people connected and our systems running smoothly.