IT Assistant

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, network, and system issues.
• Install, configure, maintain, and troubleshoot computers, printers, mobile devices, and other IT equipment.
• Assist with user account creation, password resets, access permissions, and basic system administration.
• Monitor and troubleshoot network and internet connectivity issues.
• Install and update operating systems, applications, antivirus software, and security patches.
• Maintain accurate records of IT assets, equipment, licenses, and software.
• Assist with data backup, recovery, and basic cybersecurity procedures.
• Respond to IT support requests and document issues and resolutions.
• Escalate complex technical problems to the IT Manager or appropriate technical team.
• Assist with IT equipment setup for new employees, meetings, and company events.
• Provide basic training and guidance to users on IT systems and applications.
• Support IT projects, system upgrades, and other technology-related initiatives.