IT Assistant

• Troubleshoot basic network and CCTV issues.
• Provide daily technical support for LAN, WAN, firewalls, antivirus software, backup systems, and voice and video conferencing systems.
• Liaise with departments to monitor assignment progress and ensure deadlines are met.
• Assist with special projects and ad hoc assignments as directed by the supervisor.
• Provide guidance and support to employees on the use of headquarters’ IT application systems.
• Serve as the person in charge of the server room and IT asset management, including maintaining and filing IT-related documentation.
• Provide technical support to employees for desktops, laptops, applications, and connectivity issues.
• Manage IT-related ISO 9001 documentation and coordinate relevant quality management activities.
• Manage IT-related projects and associated administrative tasks.
• Perform any other duties assigned by the supervisor from time to time.

Requirement:

• Candidate must possess at least Bachelor’s Degree, Professional Degree in Information Technology, or equivalent.
• Required language(s): English, Bahasa Malaysia (Mandarin speaker will be an advantage).
• At least 2 years of relevant working experiences. Fresh graduates are welcome to apply.
• Knowledge in Active Domain, Firewall, Antivirus and Appliance Monitoring System is advantageous.
• Demonstrate technical knowledge, problem-solving abilities, and project management skills.
• Excellent communication skills and the ability to interact with all levels of management.
• Ability to work independently and deal well with ambiguity.
• Must be computer literate with knowledge of Microsoft Office applications.