IT Assistant

IT Assistant

The House Hotel,

Jeddah

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travelers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact

Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

The House Hotel Jeddah King Road

Positioned along the energy of the Red Sea coastline, The House Hotel Jeddah is conceived as a contemporary urban escape — where coastal lifestyle meets modern hospitality.

With 129 carefully curated rooms, the property brings together comfort, design, and effortless living, anchored by a vibrant signature restaurant that acts as both a social hub and a culinary destination.

Location:

On Saudi Arabia’s western shore, Jeddah stands as one of the Kingdom’s most dynamic cities — a place where seaside living, culture, and modern life intersect.

From the lively Jeddah Corniche to the historic streets of Al-Balad, a UNESCO World Heritage site, the city offers a unique blend of heritage and contemporary experiences.

Jeddah is served by King Abdulaziz International Airport (JED), located approximately 20 km from the city center, ensuring strong connectivity both regionally and internationally.

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Provide first-line technical support to hotel staff, responding to IT requests and resolving hardware, software, and network issues promptly.
• Assist in maintaining the hotel's IT infrastructure, including computers, printers, phones, Wi-Fi, and network equipment.
• Support the daily operation of hotel systems such as PMS, POS, and other business applications, escalating complex issues to the IT Manager or vendors.
• Install, configure, and update computers, devices, and software in line with company standards.
• Assist with routine backups, antivirus updates, and security checks to help protect hotel systems and data.
• Maintain accurate records of IT assets, support tickets, and maintenance activities.
• Set up IT equipment for meetings, conferences, and events, and support guests with in-room technology and internet access when needed.
• Assist with system upgrades, technology projects, and the setup of new users and devices.
• Follow company IT policies and security standards, and help train staff on basic system use and best practices.

EXPERIENCE & SKILLS

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1–2 years of IT support experience, preferably in the hospitality industry.
• Good knowledge of Windows operating systems, Microsoft Office, networking basics, and hardware troubleshooting.
• Familiarity with hotel systems such as PMS and POS is an advantage.
• Strong problem-solving skills with a customer-focused, service-oriented attitude.
• Ability to work in shifts and respond to urgent issues when required.
• Good organizational and communication skills.
• Fluent in English and Arabic.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.

Apply CRAFT YOUR CAREER. - Kerten Hospitality