IT Assistant

About the role

Provides technical support and maintains the company's computers, network infrastructure, software applications, communication systems, and other IT equipment. The position supports both office-based employees and field operations to ensure that technology systems are reliable, secure, and available for daily waste collection, transportation, monitoring, and administrative activities.

Key responsibilities

• Provide first-level technical support to employees for hardware, software, network, and system-related issues
• Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, mobile devices, and other IT equipment
• Assist in maintaining LAN/Wi-Fi networks, internet connections, routers, switches, and other network devices
• Create and manage user accounts, passwords, email accounts, and access permissions
• Install and update operating systems, applications, antivirus software, and security patches
• Maintain an inventory of computers, IT equipment, software licenses, and other technology assets
• Perform regular data backups and assist with data recovery when necessary
• Monitor and troubleshoot CCTV systems, GPS/vehicle tracking systems, timekeeping systems, and other operational technology, when applicable
• Provide technical support to waste collection teams, drivers, supervisors, and personnel working at transfer stations, warehouses, or disposal facilities
• Maintain documentation of IT incidents, repairs, equipment assignments, and system configurations

About you

• Graduate of Information Technology, Computer Science, Information Systems, or a related course
• Preferably with 1–2 years of IT support/helpdesk experience, although fresh graduates may be considered for entry-level positions
• Knowledge of Windows operating systems, Microsoft Office/Microsoft 365, computer hardware, networking, and basic troubleshooting
• Basic knowledge of LAN, Wi-Fi, TCP/IP, routers, switches, and printers
• Familiarity with CCTV, GPS tracking, fleet management, or database systems is an advantage
• Good problem-solving and troubleshooting skills
• Good communication and interpersonal skills
• Willingness to provide support to field personnel and operational sites, including waste collection or disposal facilities
• Able to work independently and respond to urgent technical problems when necessary
• A valid driver's license may be an advantage if the position requires travel between company facilities