IT Assistant

Job Summary

The IT Assistant is responsible for the administration and maintenance of the server, the computer hardware and software system application deployment, the network firewalls, the security updates and the network components within the company, including the project sites.

Duties and Responsibilities

• Configure and maintain the Company’s servers and the network infrastructure and its associated technology to allow work processes utilizing the Company’s IT resources.
• Install, configure, assemble, deploy, and upgrade/update computer devices and peripherals (computer, printer, scanner, mouse, keyboard, hard-disk drive, cell phones, etc.) to enable work processes utilizing the Company’s IT resources.
• Document the issuance, receipt, storage, registration, update, repair and maintenance of all IT assets to provide traceability of IT asset and its corresponding accountability.
• Support the Company’s Enterprise resource planning (ERP) software through simple to complex fixes, updates, or enhancements to facilitate maximum utilization and efficiency of the system.
• · Respond to end-user queries and identify and resolve IT concerns through either troubleshooting, repair, software or hardware upgrade, or other cost-efficient ways to restore and/or improve the server, network, or IT asset’s operational condition.
• Monitor the performance of the servers, networks and IT assets and perform preventive maintenance to avoid unexpected work interruption due to server, network, or IT asset failure.
• Secure the Company network, files, and databases through firewalls, efficient back-up system, or other means necessary to prevent data and financial loss.
• Maintain professional communication with IT-service providers to sustain third-party support and fast-track purchases, installations, repairs, and other IT-related services.
• Maintain a systematic and well-organized filing system for documentations related to IT transactions to ensure completeness of records and to provide easy access to reference.
• Perform ad hoc tasks that may be assigned from time to time to provide support to the department and the Company.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or any IT-related course
• With 1–3 years of experience in IT hardware and software support
• Knowledgeable in current IT trends, technologies, and developments
• Proficient in computer hardware repair, troubleshooting, and maintenance
• Skilled in software installation, troubleshooting, and maintenance
• Knowledgeable in network and system maintenance and troubleshooting
• Proficient in Microsoft Office applications
• Familiarity with ERP systems
• Can start ASAP