IT Assistant

Job Summary

The IT Assistant supports the IT Department in maintaining the company’s computer systems, hardware, software, network operations, and business applications. This role provides technical assistance to employees, assists in troubleshooting IT-related concerns, and supports the daily use and maintenance of the company’s Odoo system. The successful candidate should have basic IT troubleshooting skills, familiarity with Odoo, and a willingness to learn and provide reliable technical support to ensure smooth business operations.

Key Responsibilities

• Provide technical support for hardware, software, operating systems, and basic network-related issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Troubleshoot system errors, connectivity issues, application problems, and other technical concerns reported by employees.
• Assist users in navigating and using the company’s Odoo system, including troubleshooting basic user issues.
• Support Odoo user account creation, access permissions, and basic configuration under the supervision of the IT Supervisor or Manager.
• Assist in monitoring Odoo system functionality and reporting errors, bugs, or system issues to the appropriate personnel or service provider.
• Coordinate with the relevant departments to identify and resolve Odoo-related concerns affecting daily operations.
• Perform routine system checks, software updates, data backups, and basic maintenance as instructed.
• Maintain accurate IT inventory, equipment records, system documentation, and technical support logs.
• Coordinate with IT vendors, Odoo service providers, and other technical support partners when necessary.
• Ensure compliance with company IT policies, data privacy requirements, access controls, and information security guidelines.
• Perform other IT-related duties as assigned by the IT Supervisor or Manager.

Qualifications

• College graduate or college level in Information Technology, Computer Science, Information Systems, or a related field.
• Experience using or supporting Odoo ERP is preferred.
• Basic knowledge of computer hardware, software installation, and troubleshooting.
• Familiarity with Windows operating systems, basic networking, printers, and office productivity applications.
• Basic understanding of ERP systems and business processes is an advantage.
• Knowledge of Odoo modules such as Inventory, Sales, Purchase, Accounting, or HR is an advantage.
• Ability to assist users with system navigation, account access, and basic application-related concerns.
• Willingness to learn Odoo functionalities and develop technical support skills.
• Good communication, organizational, analytical, and problem-solving skills.
• Detail-oriented, dependable, and capable of providing technical support to different departments.
• Willing to work on-site at Plaridel, Bulacan.

Preferred Skills

• Hands-on experience using Odoo ERP in an actual business environment.
• Familiarity with Odoo user management, access rights, module navigation, and basic troubleshooting.
• Ability to document system issues and coordinate with technical teams for resolution.

Job Type: Full-time

Benefits:

• Employee discount
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee