IT Assistant

Job Summary

MEHN Facility Management L.L.C. is looking for a motivated, reliable, and technically capable IT Assistant to support the company's daily IT operations, troubleshoot technical issues, maintain computer systems, and assist with software, network, email, and hardware-related requirements.

The ideal candidate should be hands-on, quick to learn, responsive to employee needs, and capable of working closely with the IT team to ensure smooth and uninterrupted business operations.

Key Responsibilities

• Provide first-level IT support to employees and resolve hardware and software issues.
• Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment.
• Troubleshoot network connectivity, Wi-Fi, email, and internet-related issues.
• Assist with user account creation, password resets, access permissions, and email configuration.
• Support HR software, attendance systems, biometric devices, and other company applications.
• Assist with employee onboarding and offboarding, including IT equipment allocation and access management.
• Maintain IT inventory, equipment records, software licenses, and maintenance logs.
• Perform routine system updates, backups, antivirus checks, and basic security monitoring.
• Coordinate with internet, telecom, software, and hardware service providers when required.
• Provide on-site technical support to office staff and other company departments.
• Follow IT policies, maintain data confidentiality, and escalate complex technical issues to the IT team.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Basic knowledge of computer hardware, Windows operating systems, Microsoft Office, printers, and networking.
• Familiarity with email configuration, user accounts, software installation, and troubleshooting.
• Knowledge of LAN, Wi-Fi, routers, switches, and basic network troubleshooting.
• Previous experience in an IT support or IT assistant role is an advantage.
• Good communication, problem-solving, and time-management skills.
• Ability to work independently, respond promptly to technical requests, and maintain accurate records.
• Candidates available to join immediately or at short notice are preferred.

What We Offer

• Competitive salary based on qualifications and experience.
• Opportunity to develop practical IT support and system administration skills.
• A professional working environment with exposure to multiple business operations.

Pay: From AED2,500.00 per month

Work Location: In person