IT Assistant

Overview

Overview

Headquartered in Washington, D.C., Banyan Global is an international development consulting firm founded on the principle that integrating expertise and experience from the development community and private sector will achieve a broad and lasting impact. Banyan Global implements the DFAT-funded Pathways to Employment Readiness for Maiuraoim (PERforM) in Kiribati. PERforM supports technical and vocational education and training and workforce development in Kiribati, implemented in partnership with the Kiribati Institute of Technology (KIT) and the Ministry of Employment and Human Resources (MEHR). PERforM provides personnel and operational support to KIT and coordinates and supports the Australian High Commission's implementation of the Australia Awards selection process in Kiribati.

The IT Assistant works as part of the KIT ICT Team in a supporting role to provide hardware, software and user support, ensuring ICT solutions meet KIT’s operational needs. KIT uses a primarily Microsoft-based environment, with Moodle as its learning management system.

Responsibilities

Responsibilities

Perform ICT tasks under the direction of the Senior IT Technician, including but not limited to the following.

• Technical support and helpdesk: serving as a point of contact for staff experiencing hardware, software, account or network issues.

• System installation and configuration: setting up computers, peripherals and software, and assisting with onboarding and account creation.

• Troubleshooting: diagnosing and resolving user problems, and escalating complex issues when necessary.

• Routine maintenance: performing updates, monitoring performance and running diagnostics to help systems operate efficiently.

• Network and security assistance: supporting basic network administration, permissions and security access.

• Documentation: maintaining accurate records of IT processes, configurations and asset inventories.

• User training: providing basic guidance to staff on new systems or software.

Work as part of the KIT ICT Team to deliver ICT functions, including:

• Assisting members of the KIT ICT Team to complete tasks and

• Performing ICT Team roles during the absence of team members.

Participate in ongoing skills development activities, including participating in both on and off job training to develop an understanding and skills in a broad range of ICT tasks.

Support establishing and maintaining online learning resources on the KIT Moodle, including assisting the KIT ICT team and other KIT staff with establishing Moodle, maintaining current learning resources and ensuring accessibility for staff and students.

Support effective team performance, including:

• Promoting a positive program and culture within the workplace,

• Contributing to continuous improvements in service delivery and program performance, and

• Working with a collaborative and team-based approach.

Follow quality and legislative requirements, including

• Complying with PERforM policies, procedures, practices, and quality systems,

• Complying with role specific policies and procedures, and

• Ensuring role specific procedures and all relevant documentation is kept current and available for future reference.

Reporting/Working Relationships

The IT Assistant will report to the Senior IT Technician for work planning and delivery purposes and to the PERforM Team Leader for contractual purposes. The role is supportive and does not have any supervisory responsibilities.

Qualifications

Minimum Requirements/Key Selection Criteria

Essential

• Completion of a Certificate III (or equivalent or higher) qualification in ICT or another relevant field.

• Demonstrated ability to provide support to a wide range of users to meet ICT needs.

• Problem-solving skills and the ability to identify problems and appropriate solutions for ICT issues.

• Understanding of and the ability to support users in both ICT hardware and software.

• Ability to follow documented procedures.

• English language competency to work in an English-speaking workplace.

• Good written and oral communication skills.

• Computer literate with the ability to use Microsoft Office and familiarity with Microsoft-based computing environments.

• Ability to communicate and negotiate with others for a range of social and cultural backgrounds.

Desirable

• Work experience, internship or practical placement in an ICT support or helpdesk setting.

• Familiarity with Moodle or another learning management system.