IT Assistant Engineer

Company Overview

We are an innovative one-stop solution provider specializing in Commercial Clouds Solutions, Digital IT Infrastructure/Services, Customized Software, Gantry/Visitor Management, Security, and Media Management Solutions.

Job Summary

Provide technical support and maintenance for hardware and software to ensure smooth operations. Troubleshoot issues on site, support project deployments, and maintain effective client communication.

Responsibilities

Provide day-to-day technical support to end users to ensure smooth operational continuity

Perform monthly on-site hardware maintenance to prevent equipment failures

Attend to site issues during rotational 24/7 standby on weekdays after office hours and weekends (Sat, Sun & PH)

Respond promptly to client phone calls, emails, and messages to resolve technical issues

Troubleshoot hardware and software problems on site to restore functionality quickly

Install, configure, and maintain hardware devices and software applications to meet client requirements

Build and maintain positive client relationships through effective communication and service delivery

Track and manage fault reports to ensure timely resolution and accurate documentation

Support project teams during new project deployments by providing technical assistance

Communicate with clients to confirm that services meet expectations and requirements

Follow up promptly on service requests and provide customer feedback to management for continuous improvement

Preferred competencies and qualifications

Nitec, Higher Nitec, Diploma in IT or related technical discipline

Experience with Windows and Ubuntu operating systems

Hands-on experience with Raspberry Pi and UP board hardware is an advantage

Willingness to travel as required

Ability to manage multiple requests efficiently without becoming overwhelmed

Ability to maintain professionalism under pressure

Ability to work independently

We are an innovative one-stop solution provider specializing in Commercial Clouds Solutions, provision of Digital IT Infrastructure / Services, Customized Software Solutions, Gantry / Visitor Management Solutions, Customized Security Solutions and Media Management Solutions.