IT Assistant Manager

About the role

We are seeking a skilled and motivated IT professional to join as IT Assistant Manager in our IT team. This individual will play a pivotal role in ensuring IT compliance, delivering L2 support, and manage the IT Infrastructure. The ideal candidate will be adept at managing IT systems and services, including On-Premise Microsoft Services such as Active Directory, File Servers, Microsoft Cloud Environment for SharePoint, Teams, Exchange Online and Entra, card access systems, and end-user training, in a fast-paced financial investment environment.

Key responsibilities

• Ensure the company adheres to relevant IT regulatory and compliance standards, conduct regular audits, maintain documentation, and provide reports to stakeholders
• Assist in developing and implementing IT policies and procedures
• Provide Level 2 (L2) and Level 1 (L1) technical support for hardware, software, and network issues
• Troubleshoot and resolve incidents, escalating complex issues when necessary
• Manage and maintain IT infrastructure and ensure proper data backups and disaster recovery processes are in place
• Manage and maintain On-Premise Microsoft Services such as Active Directory and File Servers
• Manage and maintain the Microsoft Cloud environment, including SharePoint, Teams, Exchange Online and Entra
• Monitor system performance and ensure availability and security of services
• Provide support for the company's CCTV and card access systems, troubleshoot and resolve issues
• Conduct small IT demos and training sessions for employees to enhance their technical proficiency

About you

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum 3 years of experience in IT service support or a related role
• Hands-on experience with Microsoft Cloud administration
• Hands-on experience with On-Premise Microsoft Server Administration
• Knowledge of IT compliance and regulatory requirements
• Proficiency in managing CCTV and card access systems
• Familiarity with IT infrastructure components, including networks and servers
• Excellent problem-solving and troubleshooting abilities
• Strong communication and interpersonal skills to work effectively with end-users and stakeholders
• Ability to deliver training and presentations to non-technical audiences