IT Assistant (m/f/d)

About surge aero GmbH

surge aero GmbH is developing high-performance propulsion systems and UAV platforms for the European market. We are building a highly experienced team focused on engineering excellence, innovation, and delivering advanced aerospace technologies.

Role Overview

We are looking for a motivated and reliable IT Assistant to support our IT Lead with day-to-day IT operations and technical support at our Munich office.

This is a part-time position of 10 hours per week, ideal for someone who enjoys solving technical problems, supporting colleagues, and helping maintain a reliable and secure IT environment. You will work closely with the IT Lead to ensure employees have the equipment, access, and technical support they need to work efficiently.

Key Responsibilities

• IT Support: Assist employees with basic hardware, software, connectivity, and technical issues.
• Hardware Management: Help prepare, configure, distribute, and maintain laptops, monitors, peripherals, and other IT equipment.
• Onboarding and Offboarding: Support the setup and return of IT equipment, user accounts, and access rights for employees joining or leaving the company, following the IT Lead's instructions.
• Account Administration: Assist with basic user account administration and access management across company systems.
• IT Inventory: Maintain accurate records of IT equipment, software licenses, and assigned devices.
• Software Installation: Assist with software installation, updates, and basic troubleshooting in accordance with company policies.
• Documentation: Maintain IT documentation, equipment records, and internal support instructions.
• IT Security: Follow company IT security policies, confidentiality requirements, and data protection procedures; escalate potential security incidents promptly.
• Office IT Infrastructure: Help maintain workplace technology, including printers, monitors, meeting-room equipment, and network-connected devices.
• General IT Assistance: Provide hands-on support to the IT Lead with additional operational tasks as required.

Requirements

• Basic knowledge of IT systems, computer hardware, operating systems, and common workplace software.
• Strong interest in IT support, troubleshooting, and technical problem-solving.
• Familiarity with Windows and Microsoft 365 is an advantage.
• Basic understanding of user accounts, permissions, and IT security principles.
• A structured, reliable, and service-oriented working style.
• Good communication skills and the ability to support colleagues with different levels of technical knowledge.
• Ability to work independently on assigned tasks while knowing when to escalate issues.
• Good English communication skills; German is an advantage.
• Previous experience in IT support, helpdesk operations, or a similar role is an advantage but not essential.

What We Offer

• The opportunity to contribute to an innovative aerospace technology company.
• Close collaboration with the IT Lead and exposure to real-world IT operations.
• A flexible part-time position of 10 hours per week.
• A practical, hands-on working environment in our Munich office.
• The opportunity to develop technical and professional skills within a growing company.

How to Apply

If you are technically curious, proactive, and interested in supporting a growing engineering team, we would be happy to hear from you.

Please submit your CV and a brief introduction explaining your interest in the position.