IT Associate

IT Associate – Qualifications (Hotel Experience Required)

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Minimum of two (2) years of experience as an IT Associate, IT Support, Helpdesk Technician, or similar role in the hospitality/hotel industry.
• Strong knowledge of computer hardware, software installation, troubleshooting, and maintenance.
• Experience in supporting hotel systems such as Property Management Systems (PMS), Point-of-Sale (POS), and other hospitality applications is preferred.
• Proficient in Microsoft 365, Windows operating systems, networking, and printer management.
• Working knowledge of LAN/WAN, internet connectivity, Wi-Fi infrastructure, and basic cybersecurity practices.
• Excellent problem-solving, analytical, and customer service skills.
• Strong communication skills with the ability to provide technical support to hotel employees and guests when necessary.
• Ability to work independently, prioritize tasks, and respond efficiently to technical issues.
• Willing to work flexible schedules, including weekends, holidays, and on-call support as required by hotel operations.
• Detail-oriented, trustworthy, and able to maintain the confidentiality of company and guest information.

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