IT Associate

We in Ayala Malls are looking for passionate individuals who want to make an impact. As we re-define our malls, this transformation is more than just a facelift, this is a visionary re-invention. It’s a complete reimagining of how we serve communities, connect people, and elevate the retail experience.

IT Associate is responsible for managing and supporting Point of Sale (POS) systems and sales monitoring compliance for percentage-paying merchants. Ensures accurate POS reporting for group compliance and mall operations, provides technical support to merchants and corporate users, administers mall IT equipment, prepares IT budgets, and coordinates with Ayala Malls Group IT to maintain efficient and reliable IT operations.

DUTIES AND RESPONSIBILITIES

• Administer and monitor compliance of percentage-paying merchants with sales reporting and POS submission requirements.
• Manage and maintain all Point-of-Sale (POS) applications, systems, and network connections across the mall.
• Ensure the accuracy, completeness, and timely submission of POS sales reports to the Ayala Malls Group Compliance Team and Mall Operations.
• Provide technical support and troubleshooting for merchants’ POS-related concerns, including supervision and administration of POS IT equipment.
• Oversee the inventory, deployment, and maintenance of mall POS and corporate IT hardware and peripherals.
• Prepare and manage the annual budget for IT systems, equipment, upgrades, and related operational requirements.
• Deliver helpdesk and technical support services to mall corporate users, ensuring minimal system downtime and prompt issue resolution.
• Supervise and administer mall corporate IT equipment and coordinate closely with the Ayala Malls Group IT team on system standards, upgrades, and issue escalation.