IT Audio Visual Specialist

About Minapharm:

Minapharm Pharmaceuticals is a leading pharmaceutical company in Egypt and the Middle East and the largest end-to-end manufacturer of biological therapies in MEA with over 20 years of experience in cellular and bioprocess engineering. Headquartered in Cairo, Minapharm commercializes over 100 life-saving and life-enhancing products ranging from small molecules to complex bioengineered proteins and viral vectors, with an impressive immunotherapy pipeline. Together with its wholly-owned Berlin-based subsidiary, ProBioGen AG - a world-leading CDMO, Minapharm has established an integrated business model making it the only gene-to-market company in the region. Consolidating its international platform of intelligent biopharmaceutical technologies with the longstanding process development and manufacturing expertise in the MEA, Minapharm, together with ProBioGen, has incorporated MiGenTra GmbH headquartered in Berlin and manufacturing in Cairo, to enhance the accessibility to critical healthcare transforming medicines through product development and commercialization of Biosimilar mABs, Cell, and Gene Therapies and vaccines, at affordable prices in Egypt, and MEA.

Our Values:

• Diversity & Respect
• Integrity & Accountability
• Collaboration
• Leadership & Empowerment
• Innovation & Continuous Learning

Job Purpose:

The IT Audio Visual (AV) Specialist is responsible for the installation, configuration, operation, and maintenance of audio-visual systems and related IT infrastructure. This role ensures seamless AV support for meetings, conferences, events, classrooms, and executive presentations while maintaining integration with network and IT systems.

Key Responsibilities:

• Install, configure, and maintain AV equipment including projectors, displays, video conferencing systems, microphones, speakers, and control systems.
• Provide technical support for meetings, webinars, hybrid events, and conferences.
• Troubleshoot and resolve AV hardware and software issues in a timely manner.
• Manage video conferencing platforms such as Microsoft Teams, Zoom, Polycom, and Cisco Webex.
• Install, configure, and maintain Cisco Unified Communications Manager (CUCM).
• Manage and support IP telephone systems including Cisco Unity Connection and Cisco Unified IM and Presence.
• Configure SIP trunks, gateways, route patterns, dial plans, and call routing rules.
• Perform system upgrades, patches, and firmware updates.
• Monitor voice system performance and troubleshoot call quality issues.
• Integrate CUCM with third-party applications and contact center solutions.
• Configure and support Cisco IP phones and video endpoints.
• Configure and support AV-over-IP systems and network-based media solutions.
• Perform routine system testing, preventative maintenance, and firmware updates.
• Coordinate with vendors and contractors for AV system upgrades and repairs.
• Document system configurations, procedures, and troubleshooting guides.
• Train end-users on proper use of AV equipment and collaboration tools.
• Ensure AV systems comply with company security and IT policies.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, (or equivalent experience).
• 3-5 years of experience in AV support, IT support, or related technical role.
• Strong knowledge of AV hardware, signal flow, and troubleshooting techniques.
• Experience with network infrastructure (TCP/IP, VLANs, PoE).
• Cisco certifications (CCNA) is a must.
• Familiarity with control systems such as Crestron or Extron.
• Understanding of video conferencing technologies and unified communications.
• Excellent problem-solving and customer service skills.

Benefits:

• Annual profit share
• Transportation is provided to 10th of Ramadan factory
• Medical & life insurance