IT Back Office Manager

**IT Back Office Manager

Department: IT

Band 8a

Hours: 37.5 hrs per week, all MKUH roles may be considered for flexible working** The IT Department at Milton Keynes University Hospital NHS Foundation Trust is a dynamic, ever‑developing, forward‑thinking group of people that make up a team that strives to keep the Trust’s systems up to date and responsive to cutting edge technologies, whilst ensuring staff at the Trust are supported to continue to deliver at the highest level.

We currently have an opening for an IT Back Office Manager, focusing on the day-to-day support of the Trust’s Electronic Patient Record (EPR) system called eCARE (Oracle Cerner Millennium).

The successful post holder will have experience working in a healthcare environment, including the support of staff and direct hands-on experience in the administration and support of Oracle Cerner Millennium solutions.

Please note that all posts are subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.

Interview date: 11.11.2026 We are unable to offer sponsorship for this role We care We communicate We collaborate We contribute NHS Survey, 2024They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9% The IT Back Office Manager is responsible for the operational management, support, optimisation and governance of Oracle Health Millennium (eCARE) and other clinical and corporate applications supported by the IT Back Office Team. The post holder will ensure that supported systems remain available, resilient, secure and fit for purpose, supporting safe patient care and effective operational service delivery across the Trust and the wider Milton Keynes health economy.

The post holder will lead and manage the IT Back Office Team and provide specialist operational and technical leadership for supported applications. This includes responsibility for complex incidents and problems, application changes, supplier escalations, service performance, system resilience, operational risk and continual service improvement.

The post holder will act as a principal operational contact between the Trust, system suppliers, NHS bodies, project teams and partner organisations, ensuring that incidents, problems, changes and service risks are managed effectively and escalated appropriately.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children’s Centre, set to open by 2030.

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For further details / informal visits contact: Name: Mark Planner Job title: Deputy Chief Information Officer Email address: [email protected]