IT Business Analyst

Xenber Sdn. Bhd. is a Malaysia-based software and digital solutions company specializing in digital transformation. We deliver end-to-end custom software development, IT consultancy and strategic advisory, cloud deployment and managed services, AI-driven solutions and data analytics, as well as IoT solutions, helping businesses across industries design, build, and scale impactful digital platforms and applications.

We are currently looking for a Mid-level IT Business Analyst to join our growing team to help achieve our goal of serving our clients and continuing to be the best software solutions.

KEY RESPONSIBILITIES

BUSINESS REQUIREMENT

• Facilitating structured conversations and exercises with business user groups to capture and analyze end user requirements.

• Managing stakeholders across the business communicating, setting expectations, driving common understanding and addressing contention.

• Constantly looking to improve and streamline business processes and requirements to achieve business and IT goals.

• Defining business, functional and non-functional requirements and associated acceptance criteria and ensuring business buy-in.

• Developing functional specifications that design and document desired outcome of system enhancement/development.

• Working closely with the technical to design solutions that meet and deliver the required business outcomes.

• Support technical solutioning by representing user requirements during the design and grooming process.

• Support developers during implementation, providing guidance on requirements and facilitating discussions with business stakeholders as required.

• Assist with preparation of material and providing training and assistance to end-users following implementation.

• Support the transition of solutions to cutover and successful operation.

• Producing documentation as defined by the Business Analysis Chapter supporting the application lifecycle management process.

• Continual improvement of the business analysis team discipline employing best practice and standards as a Business Analysis Chapter.

KEY SUCCESS MEASURES

• Successful specification of initiatives and change to the business.
• Demonstrable action to continually improve the business analysis process and practice.
• Accurate communication and delivery of requirements and design.
• Effective relationships with stakeholders and colleagues.
• High quality of documentation and project artefacts.

WE WANT YOU TO JOIN IF YOU HAVE:

• Confidence in understanding impacts to business process.
• Excellent communication skills
• Hands-on expertise in performing user acceptance testing
• Experience in new feature development & production support.
• Third Line support experience, including problem and incident management.
• Minimum 1.5 years experience in Jira.
• Demonstrable stakeholder management skills.
• Comfortable conducting workshops with senior management.
• Ability to work autonomously

KEY ATTRIBUTES & SKILLS:

• Undergraduate degree in business or IT.
• 3+ years experience as a BA.
• Experience with Agile methodologies.
• Effective people management skills to drive stakeholder agreement on solutions.
• Strong analytical, communication and documentation skills to conceptualise and explain solutions.
• Strong business acumen.
• Comfortable working in a pressured and dynamic environment.
• Nice to have: Understanding of Domain Driven Design, Event-driven architectures and Specification by (e.g. Behaviour Driven Development), Scrum.
• Good to have domain knowledge: Fintech domain knowledge such as e-Commerce, e-Wallet, payment gateway, rewards, and others