IT Business Analyst

Job Summary

We are seeking an IT Business Analyst to support and enhance our WLC technology ecosystem, primarily focusing on the MyMA platform and IPAC Access Control System across multiple dormitory sites. The role involves requirement gathering, stakeholder coordination, project management, and bridging business needs with IT solutions.

Key Responsibilities

1. Requirement Collection & Analysis

• Gather, document, and analyze business requirements from stakeholders for MyMA and IPAC systems
• Conduct workshops, interviews, and surveys to elicit user needs
• Translate business requirements into functional specifications and user stories
• Create process flow diagrams, use cases, and wireframes
• Maintain a requirements traceability matrix

2. System Management – IPAC Access Control

• Coordinate enhancements and maintenance of the IPAC system across dormitory sites
• Work with in-house software development team on IPAC software improvements
• Manage hardware vendor coordination for IPAC equipment procurement
• Document system configurations, integrations, and defect tracking
• Support defect management and resolution workflows

3. System Management – MyMA Platform

• Support MyMA app operations including kiosks, vending machines, remittance, telco reseller, and catering modules
• Coordinate with backend platform vendor on system enhancements
• Manage requirements for e-commerce, stock management, inventory tracking, and delivery modules
• Support WiFi operations integration at dormitory sites

4. IT Coordination & Liaison

• Act as the bridge between business users and the IT development team
• Communicate technical constraints and possibilities to business stakeholders
• Coordinate with external vendors and technology partners
• Facilitate UAT (User Acceptance Testing) sessions
• Manage change requests and impact assessments

5. Project Management

• Plan, track, and manage IT projects related to MyMA and IPAC systems
• Develop project timelines, milestones, and deliverables
• Conduct risk assessment and mitigation planning
• Prepare project status reports and present to management
• Ensure projects are delivered on time, within scope, and budget

6. User Coordination & Support

• Serve as the primary point of contact for system users across dormitory sites
• Conduct user training sessions for new features and system updates
• Gather user feedback and translate into improvement initiatives
• Manage user access, roles, and permissions coordination
• Create user guides and training documentation

7. Documentation & Reporting

• Maintain comprehensive system documentation (SRS, BRD, FSD)
• Prepare business cases and capital investment justifications
• Generate operational reports and analytics for management review
• Document SOPs for system operations and maintenance

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, or related field
• Minimum 2 years of experience as an IT Business Analyst or similar role
• Experience with access control systems, mobile applications, or e-commerce platforms is preferred
• Experience working with cross-functional teams and external vendors

Technical Skills

• Proficiency in requirement documentation tools (JIRA, Confluence, or equivalent)
• Understanding of software development lifecycle (SDLC) and Agile methodologies
• Familiarity with database concepts and basic SQL
• Knowledge of API integrations and system architecture
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio)

Soft Skills

• Excellent communication skills (written and verbal) in English
• Strong analytical and problem-solving abilities
• Ability to manage multiple projects simultaneously
• Stakeholder management and negotiation skills
• Attention to detail and documentation discipline
• Self-motivated with ability to work independently

Preferred Qualifications

• Experience in dormitory management or facilities management industry
• Knowledge of payment systems, remittance, or telco platforms
• CBAP, PMI-PBA, or PMP certification
• Experience with fixed asset management processes
• Familiarity with revenue sharing models and vendor management