IT Business Analyst

About the Company

At Axrail, an AWS Premier Partner in Malaysia, we're transforming enterprises through data-driven decision-making and AI-powered solutions.

About the Role

We're looking for an IT Business Analyst who thrives at the intersection of business and technology—translating complex requirements into actionable solutions while exploring Generative AI's potential to revolutionize operations. Whether you’re a fresh graduate with sharp analytical skills or a seasoned professional experienced in digital transformation, this hybrid role offers the chance to shape high-impact projects in a collaborative environment.

Responsibilities:

1. Requirements Elicitation & Analysis

• Conduct stakeholder interviews, workshops, and surveys to uncover pain points and goals.
• Define clear, actionable requirements for projects involving AWS, AI, and data analytics.
• Perform gap analyses to align business processes with technical solutions.

2. Documentation & Communication

• Craft detailed BRDs, user stories, and process flows (using tools like Lucidchart/draw.io).
• Prepare dashboards and reports (Power BI/Tableau) to visualize insights for executives.
• Communicate complex ideas simply to both technical and non-technical audiences.

3. Process Improvement & Innovation

• Map as-is/to-be workflows and identify automation opportunities using AI/ML tools.
• Lead brainstorming sessions to reimagine processes with Generative AI (e.g., chatbots for customer ops, AI-driven reporting).
• Collaborate with data teams to ensure high-quality, actionable data pipelines.

4. Technical Collaboration

• Partner with developers, data engineers, and designers to ensure solutions meet business needs.
• Support Agile/Scrum teams by refining backlogs and validating deliverables.
• Assist in UAT testing to guarantee solutions solve real-world problems.

5. AI & Digital Transformation

• Explore Generative AI use cases (e.g., document summarization, predictive analytics).
• Stay ahead of AWS/AI trends and assess their business applicability.

Qualifications:

• Bachelor’s degree in business IT, Computer Science, or related fields (or equivalent experience).
• Seasoned candidates (3+ years): Show us your enterprise-scale transformations or AI-driven process improvements.
• Bonus: Certifications like CBAP, CCBA, or PMP.

Required Skills:

Core Skills

• Analytical Mindset: You spot inefficiencies and love turning chaos into structured solutions.
• Requirements Mastery: Skilled in use cases, user stories, and process mapping.
• Tools Proficiency:
• Documentation: Lucidchart, draw.io, Confluence.
• Data Analysis: Excel, SQL, Power BI/Tableau (basic).
• Project Management: Jira, Trello, Agile/Waterfall methodologies.

Preferred Skills:

Key Attributes for Success

• Problem-Solver: You ask the right questions to uncover root causes.
• Tech-Curious: Eager to learn about AWS, AI, and automation tools.
• Influencer: You build trust with stakeholders and drive consensus.
• Detail-Oriented: Your documentation is clear, thorough, and actionable.

Why Join Us

• AWS Premier Partner: Work on cloud and AI projects with industry leaders.
• AI Innovation Hub: Be at the forefront of Generative AI applications in business.
• Growth Opportunities: Upskill in data analytics, cloud technology, and AI.
• Hybrid Flexibility: Balance office collaboration with remote work.

Mandatory Candidate Assessment:

As part of our recruitment process, all candidates are required to complete the following assessment. Please ensure it is completed as part of your application process: https://forms.gle/KCMEXNwtKAT8vZAd6

Ready to Drive Smarter Business Decisions? If you’re passionate about merging business strategy with technology, apply today!