IT Business Analyst

Strength. Care. Growth Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long passed the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Would you like to join us? Irina Yurchieva is looking for a new team member. Your Daily Routine Would Include

• Work hand-in-hand with stakeholders to shape requirements, streamline processes, and co-create smart solutions.
• Turn business needs into clear user stories and specifications that guide our development team.
• Bring people together by leading workshops, supporting sprint planning, and keeping the backlog focused on what matters most.
• Be part of the full journey — from first ideas to testing and launching new digital services that make an impact.
• Share your knowledge and learn from colleagues across different countries, cultures, and expertise areas.

We’ll know you can make it if you have:

• You have a solid background in IT or equivalent hands-on experience.
• Skilled in analyzing requirements and turning them into real solutions.
• Comfortable in agile teams and experienced in Software implementation projects.
• A problem-solver who explains complex topics in a clear way.
• Team player with a learning mindset, staying calm under pressure.
• Fluent in English; other A1 Group languages are a plus.

Nice To Have

• Experience with digital self-service platforms, including web, mobile, chatbot, or voicebot solutions.
• Understanding of customer-facing digital products and journeys.
• Familiarity with automation or AI-driven customer service solutions.
• German language skills for direct interactions with business departments.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

**You want to learn more? See us in action in our A1 Blog.

Sounds good? Apply now!** **Only shortlisted candidates will be contacted.

Any questions? Contact Gabriela Rudarska.**