IT Business Partner (BU Representative)

1. Business & System Analysis

• Act as the IT PIC for the Business Unit and understand system requirements across different departments.
• Conduct requirement gathering and analysis for user requests.
• Identify root causes and determine the most appropriate system solutions.
• Assess whether a particular requirement is genuinely necessary and provides value to the Business Unit.
• Prioritize requirements based on urgency, business impact, and feasibility.

2. IT Business Partner

• Act as the Business Unit representative to Head Office IT.
• Bridge communication between business/users and the Head Office IT team.
• Communicate analyzed and validated requirements to the IT team for development or enhancement.
• Follow up on development progress and ensure the delivered solution meets user requirements.
• Support testing, UAT, implementation, and system deployment to users.

3. IT Support

• Handle day-to-day IT operational needs within the Business Unit.
• Provide support for printers, networks/Wi-Fi, hardware, software, user access, and other troubleshooting needs.
• Assist users with system/application usage.
• Coordinate with Head Office IT for issues requiring further support or escalation.

4. System & Process Improvement

• Identify opportunities to improve systems and work processes within the Business Unit.
• Provide digital/system improvement recommendations based on business needs.
• Ensure IT requirements are not simply based on user requests, but have gone through proper analysis, validation, and prioritization.

Job Requirement

• Minimum Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.

• Minimum 3–5 years of experience in IT, with a primary focus on systems, applications, or business/system analysis.

• Proven experience in Requirement Gathering, System Analysis, and Business Process Analysis.

• Ability to identify and understand user/department needs and business issues, then translate them into clear system requirements for the Head Office IT/development team.

• Ability to assess and validate user requirements, including determining whether a request is necessary, feasible, and provides value to the Business Unit.

• Ability to prioritize system requirements/requests based on urgency, business impact, feasibility, and available resources.

• Ability to prepare and communicate requirements/documentation to the Head Office IT team for system development, enhancement, and improvement.

• Ability to act as the primary liaison between the Business Unit and Head Office IT for all IT and system-related requirements.

• Familiarity with ERP systems and a good understanding of integrated business processes within an ERP environment.

• Strong IT troubleshooting and IT support skills for day-to-day operational needs, including:

  • Printer and work device support
  • Network/Wi-Fi troubleshooting
  • User access/account management
  • Software/application issues
  • Basic hardware and system troubleshooting

• Strong communication and coordination skills when working with users from various departments and the Head Office IT team.

• Able to work independently, proactive, responsive, and solution-oriented, with a strong sense of ownership toward the Business Unit’s IT needs.

• Fluent in English, both written and spoken.