IT Business Solutions Executive

IT Business Solutions Executive

Position Summary

We are looking for an experienced IT Business Solutions Executive to join our IT organization and drive technology-enabled business solutions for Sales and Marketing functions. The ideal candidate will have hands-on experience in Sales Force Automation (SFA), CRM, E-commerce, Systems Integration, Project & Change Management, along with the ability to communicate confidently in English in an international business environmen

t.In this role, you will act as the bridge between business stakeholders and technical teams by analyzing business needs, translating requirements into effective solution designs, supporting system integrations, and enhancing digital sales and marketing processes. The position requires active participation in international meetings, English documentation, stakeholder communication, and operational coordination.

Key Responsibilities

• Analyze Sales and Marketing business requirements and translate them into clear, scalable, and implementable IT solutions.
• Take an active role in the analysis, design, implementation, and continuous improvement of Sales Force Automation (SFA) processes.
• Design sustainable solutions by prioritizing standard SFA functionalities while minimizing custom developments, and contribute to digital transformation initiatives involving Low-Code platforms, Robotic Process Automation (RPA), Artificial Intelligence (AI), and Large Language Models (LLMs).
• Support the development and enhancement of E-commerce business processes, order management workflows, and customer experience initiatives.
• Analyze and support CRM processes, including customer data management, campaign structures, segmentation, and sales operations.
• Analyze integration requirements between enterprise systems, monitor data flows, and ensure business rules are correctly implemented.
• Coordinate effectively between business users, software development teams, implementation partners, and other stakeholders.
• Manage projects and change requests end-to-end, including business analysis, prioritization, planning, testing, deployment, and post-go-live stabilization.
• Actively participate in ITIL processes, including Incident, Request, Problem, and Change Management.
• Effectively manage requests, backlog items, action plans, and change records using JIRA.
• Prepare test scenarios, support User Acceptance Testing (UAT), and coordinate production deployment activities.
• Investigate post-go-live issues, perform root cause analysis, and monitor corrective and preventive actions.
• Support Level-2 operations and collaborate closely with AMS (Application Management Services) teams to ensure business continuity.
• Maintain up-to-date business process documentation, solution designs, and operational procedures.
• Recommend process improvements to increase efficiency across digital sales and marketing operations.
• Participate actively in meetings conducted in English and prepare professional presentations, documentation, and business correspondence when required.

Qualifications

• Bachelor's degree in Computer Engineering, Information Systems, Business Administration, Industrial Engineering, or a related field.
• Should have 8–10 years of experience .
• Proven experience in Sales and Marketing IT Business Solutions.
• Hands-on experience with Sales Force Automation (SFA) processes and solutions.
• Strong understanding of E-commerce business processes and workflows.
• Experience in CRM implementations or CRM-related business processes.
• Experience analyzing system integrations, data flows, and business rules.
• Strong business analysis, process design, documentation, and stakeholder management skills.
• Experience managing projects and change requests throughout the full lifecycle.
• Practical experience with ITIL processes and JIRA.
• Experience supporting Level-2 operations and collaborating with AMS teams.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and interpersonal skills with the ability to collaborate across cross-functional teams.
• Proactive, team-oriented, and results-driven mindset.
• Fluent written and spoken English.
• Comfortable leading meetings, preparing documentation, and communicating professionally in English.

Preferred Qualifications

• Experience working in corporate, enterprise-scale, or multi-stakeholder environments.
• Familiarity with enterprise platforms such as SAP, Salesforce, Microsoft Dynamics, or similar solutions.
• Basic knowledge of APIs, Web Services, Middleware, and Integration Architectures.
• Experience working within Agile/Scrum methodologies.
• Experience in Sales Automation, Customer Lifecycle Management, Campaign Management, or Digital Commerce processes.
• Experience collaborating with international teams or participating in global projects.
• Experience working closely with ITSM, Service Desk, Operations Management, or Application Support teams.

At Hayat, we conduct fair and inclusive hiring processes. We do not tolerate prejudice or discrimination based on language, religion, ethnicity, race, age or gender. Our recruitment process is solely based on the alignment with the job description, measurable and objective assessments, and competency-based interviews.

Get to know us

Please visit us at the following addresses for any information you need:

https://www.hayat.com/en-tr/

https://www.instagram.com/hayatkimya/

Clarification Text for Employee Candidate : https://www.hayat.com/aydinlatma-metni/aydinlatma-metni.htm