IT Business Support

Who We Are | Ko Wai Mātou

Phoenix Healthcare Group is a growing healthcare organisation operating across New Zealand and Australia, delivering services across primary care, home and community care, and healthcare support services.

We are a people-focused organisation with ambitious plans for growth. As our services continue to expand, so does our reliance on smart, reliable technology that helps our people do their jobs well and ultimately supports the delivery of great care.

This is an opportunity to join us at an exciting stage of our journey and become an important part of the team supporting our people and systems across the Group.

About the Role | Mō te Tūranga

Our IT Business System Analyst needs a 2IC! This is a new role in the organisation where we need an IT Business Support person that can be focused on identifying, troubleshooting, and resolving technical issues across computers, software, printers, mobile devices, and network connectivity.

You will assist staff with IT issues remotely or in person, maintain accurate records of incidents and resolutions, and support the reliable operation of business systems, devices, and networks.

Key Responsibilities | Ngā Haepapa Matua

• Identify, troubleshoot, and resolve common issues involving computers, software, printers, mobile devices, and network connectivity in a timely and effective manner
• Assist staff with IT issues remotely or in person, communicating solutions clearly, professionally, and supportively
• Maintain accurate records of incidents, resolutions, and recurring issues to support faster diagnosis and continuous improvement
• Support the reliable operation of business systems, devices, and networks, ensuring they remain current, secure, and fit for purpose
• Perform routine checks to identify potential issues early, including slow performance, outdated software, and possible service interruptions
• Support backup and recovery processes to help protect critical business information and maintain service continuity
• Assist employees with everyday IT requirements, including user account setup, software installation, device preparation, onboarding, and offboarding activities
• Provide basic guidance and training to help staff use business systems confidently and effectively
• Develop clear, easy-to-follow guides, checklists, and FAQs for common IT tasks and recurring support requests
• Help protect systems by monitoring for security risks, including unauthorised access, suspicious activity, and malicious software

About You | Mōu

• Hands-on experience is preferred, while formal certification is optional
• Practical problem-solving skills, sound judgement, and the ability to prioritise tasks effectively in a fast-paced environment
• Ability to work well under pressure and communicate professionally with internal stakeholders, external vendors, and software providers
• Knowledge of Windows operating systems, Android OS, and Microsoft Office
• Knowledge of cloud technologies such as Entra ID, Intune, Microsoft 365, SharePoint and OneDrive
• Knowledge of networking fundamentals and system administration fundamentals
• Experience with ticketing systems
• Ability to liaise effectively with external vendors and software providers to support issue resolution, service requests, and system improvements

Interested? | He Hiahia Nōu?

For a confidential conversation, please email Nick at [email protected].

You must hold the legal right to work in New Zealand and be able to pass a clear Police Vet.

Interviews will commence with suitable candidates as applications are received.