Acute Informatics Pvt. Ltd
IT Call Coordinator
13 days ago
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Important information
Contract type:
Permanent
Location:
Gujarat, India
Work mode:
Onsite
Published on:
13 October 2026
What they need
1+ year of experience in customer service/call center.
· Proficiency in Microsoft Office, including Excel and Word.
· Ensure monitoring of timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).
· Collaborate with other IT teams to resolve complex technical issues.
· Monitor incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).
· Able to Monitor call quality and sensitize the team for continuous improvement.
Pay: ₹19,000.00 - ₹21,000.00 per month
Education:
- Bachelor's (Required)
Work Location: In person
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