EngiFlex

Tasks and responsibilities
As an IT Care Agent, you are a visible point of contact for colleagues and help ensure they can work efficiently every day.
You will:
<ul>
<li>Act as the first IT contact for employees across the organisation.</li>
<li>Provide support for PCs, Windows environments, Microsoft 365, mobile devices, tablets and meeting room technologies.</li>
<li>Assist users remotely and on-site, directly in the office.</li>
<li>Prepare and install IT equipment for new starters and support the onboarding process.</li>
<li>Handle incidents and service requests with attention to service quality and user experience.</li>
<li>Support printers, including Canon and uniFLOW solutions.</li>
<li>Work with Infrastructure and other IT teams to resolve issues and improve services.</li>
<li>Contribute to documentation, knowledge sharing and continuous improvement.</li>
<li>Use ITSM and ITIL-based practices in the follow-up of support activities.</li>
<li>Provide basic support on network-related topics such as VLAN and Wi-Fi where needed.</li>
</ul>
Your profile
You enjoy solving problems, helping users and working closely with colleagues.
<ul>
<li>You have a Bachelor's degree in IT or equivalent experience.</li>
<li>You have at least 3 years of experience in an IT Support or Service Desk role.</li>
<li>You are comfortable with Windows, Microsoft 365, Office 365, mobile devices and tablets.</li>
<li>You have knowledge of Active Directory, Entra, Exchange Online, ITIL and ITSM processes.</li>
<li>You have experience with printer support, preferably including Canon and uniFLOW.</li>
<li>You have a basic understanding of network topics such as VLAN and Wi-Fi.</li>
<li>You communicate fluently in Dutch and have a very good command of French and English.</li>
<li>You explain technical matters in a clear and accessible way and work in a customer-oriented manner.</li>
<li>You are proactive, solution-driven and comfortable in a collaborative environment.</li>
</ul>
Where are you going to work?
Brussels, with on-site presence at least 4 days a week.
Offer
You will be part of a growing Belgian SME where initiative and personal development are encouraged. We will provide you with an enjoyable work environment with fun colleagues. We will work out a career plan with you, with attention and a budget for extra education/certification. You can count on an attractive salary, supplemented with extra-legal benefits, including a company car.
(Freelance is also possible)

IT Care Agent (Freelance optional)

IT Care Agent (Freelance optional)

This job is no longer available

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