IT / CCTV Technical Support

Key Requirements and Skills

• English language is crucial, additional languages are a plus. Great interpersonal skills along with effective communication skills on both teleconference as well as emails will be a priority.

CCTV

• Good knowledge in CCTV applications (IP and Analog).
• Have experience in installing CCTV will have extra advantage.
• Understand the concept of CCTV installation and troubleshooting.

Networking

• Good understanding of IP Networking and routing protocols is mandatory – we will be testing you during the interview hence be prepared.
• Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), firewalls, remote access, DNS, BGP, OSPF, VLAN, QoS, and VPN.
• Hands on experience with equipment from HPE, Aruba, Cisco, Fortinet, Ruijie Reyee will be added advantages.
• Proven experience and success with LAN, WAN, and WLAN design and implementation.
• Proven experience with network capacity planning, network security principles, and general network management best practices
• Certifications highly desired CCNA, CCNP or any related certifications will be an added advantage.

Others

• Creative, persistent, proactive and team player.
• Comfortable and able to operate independently, with a clear set of responsibility and does not require much supervision.
• Creative problem-solver with exceptional customer service skills.
• Attentive to details.
• Ability to learn new concepts and skills very quickly.
• Responsible and independent.
• A good team player
• Well versed in Windows Operating Systems and Windows Office.

Key Responsibilities include:

• Troubleshooting network connectivity issues and the ability to explain resolution to our customers via online or on-site.
• Providing on-demand technical support via remote and join troubleshooting conference calls when required.
• Must be able to perform good customer support in areas such as troubleshooting and resolving hardware and software issues, network equipment issues, and other related IT issues.
• Able to take the call and standby support and must be available whenever your service is needed.
• To provide on-line/on-site technical support and troubleshooting for customer.
• Responsible for providing technical support of assigned technology/area for customers.
• Coordinates closely with internal sales, project manager, and service resources by communicating project status.
• Learn and adapt to new technologies, products, and platforms
• Performs other related duties as assigned based on ad-hoc basis.