IT Change & Release Management Analyst

SUMMARY: Ensures that changes are recorded, evaluated, classified, prioritized, authorized, planned, implemented, documented, and reviewed in a controlled and consistent manner.

IT Change & Release Management Analyst

• Demonstrated experience in IT Change Enablement/Management with a strong foundation in ITIL Change Enablement principles and best practices

• Proven ability to assess and evaluate change-related risks, including service, business, operational, and technical impacts

• Strong understanding of Standard, Normal, Emergency, and Major changes, including associated governance and approval processes

• Strong understanding of change governance frameworks, audit requirements, compliance controls, and continual service improvement practices

• Ability to identify process gaps, recommend improvements, and drive Change Management maturity initiatives

• Experience in multi-vendor governance, coordination, and transition-to-support activities within complex enterprise environments

• Proficient in the use and administration of ServiceNow Change Management and Release Management modules

• Strong facilitation, coordination, and organizational skills, with the ability to manage multiple changes, priorities, and deadlines simultaneously.

Technical Change Management

Focuses on:

·       Assessment of proposed changes

·       Risk and impact analysis

·       Change approvals

·       Controlled implementation

·       Post-implementation reviews

Key activities:

·       Change governance

·       CAB approvals

·       Change scheduling

·       Deployment monitoring

·       Compliance documentation