IT Change Management Analyst

Role: IT Change Management Analyst

Remote Role

JD:

Job Description

The IT Change Management Analyst ensures standardized methods, controls, and governance requirements are consistently applied throughout the lifecycle of IT changes. The role involves quality assurance reviews, compliance monitoring, risk assessments, and process governance to verify that production changes are properly documented, authorized, tested, and implemented in accordance with enterprise technology standards.

The analyst supports audit readiness, control execution, regulatory compliance, reporting, and continuous process improvement while helping reduce operational and service risks. This role collaborates closely with engineering, operations, security, risk, and governance teams to improve change quality and adherence to enterprise change management requirements.

Key Responsibilities

• Conduct quality assurance reviews of change requests to validate completeness, accuracy, testing evidence, risk assessments, implementation plans, rollback procedures, and required approvals.
• Monitor compliance with enterprise change management standards, procedures, controls, and governance requirements.
• Inspect change records and identify non-compliant or high-risk activities requiring remediation or escalation.
• Investigate change process exceptions, policy violations, unauthorized production activity, and control failures.
• Analyze change performance metrics, trends, success rates, policy exceptions, and operational risk indicators.
• Prepare compliance reports, management dashboards, control evidence, and audit documentation.
• Support internal and external audits by gathering evidence, documenting controls, and responding to audit inquiries.
• Validate adherence to regulatory, security, risk management, and operational requirements related to technology changes.
• Identify process improvement opportunities and support automation initiatives to improve change quality and compliance monitoring.
• Assist with implementing and maintaining automated controls, compliance metrics, reporting solutions, and governance processes.
• Collaborate with technical teams, service owners, and product teams to improve change quality and reduce operational risks.
• Participate in governance forums, including Change Advisory Board (CAB), Technical Change Advisory Board (TCAB), and compliance reviews.
• Support the development and maintenance of change management procedures, standards, job aids, and training materials.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business, or a related field, or an equivalent combination of education, training, and experience.
• Working knowledge of Change Management, ITIL, governance, compliance, risk management, audit practices, and operational controls.
• Experience reviewing technical documentation, change records, implementation plans, and operational procedures for completeness and compliance.
• Experience supporting audit, regulatory, risk management, or compliance initiatives within a technology organization.
• Experience analyzing data, identifying trends, and producing management reports and metrics.
• Experience working within an enterprise IT organization, preferably in a regulated or financial services environment.
• Experience collaborating with IT engineering, infrastructure, security, operations, and software development teams.
• Experience using ServiceNow or similar IT Service Management (ITSM) platforms.
• Strong analytical, investigative, problem-solving, and critical thinking skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Effective verbal and written communication skills.
• Strong relationship management skills across technical and non-technical stakeholders.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Experience performing control monitoring, quality assurance reviews, or compliance testing.
• Experience supporting SOX, NCUA, FFIEC, internal audit, risk management, or regulatory compliance activities.
• Experience developing automated reporting, dashboards, or compliance monitoring solutions.
• Familiarity with ServiceNow reporting, workflow automation, and ITSM processes.
• Knowledge of Change Management controls, risk frameworks, and operational governance practices.
• Relevant certifications such as ITIL Foundation, CRISC, CISA, CGRC, GRCP, Security+, or similar credentials.